“This is a lovely hotel with mostly great staff who are friendly and welcoming. The breakfast was fabulous with a great choice of food to suit all diets. The only thing I wasn’t happy with was the original room I was shown when arriving at the hotel. It was small, dark and the balcony was directly overlooking a shop opposite, not very private as it was also on a busy side road. I had been emailing the property asking for a room facing poolside for four months since booking at the hotel as I……
“免费停车。但是当我到达酒店,不堪回首的经历就开始了。前台抱歉地通知我,我预定的房型没有房间了,然后巴拉巴拉一堆。我当即表示,这些理由都站不住脚。酒店超卖也算是行业潜规则,虽不能赞同,但知道酒店也有担心。但是客人既然来了而你酒店满房,就要想办法妥善处理。最常见的方法是升级房型。我就不信当日酒店连一间房间都没有了!结果给出的解决方案是安排我去所谓海景公寓下榻。我还以为是他家自己旗下的公寓,开了一天的车,累得实在不想再理论了。结果去了发现,是另外一家叫做old town apartment ,房间装修设施和莫斯科酒店大相径庭,而如果作为公寓来说,自身特有的厨具微波炉洗衣机也没有,更别说像我在贝尔格莱德订的公寓还免费赠送零食水果啤酒,退房时还赠送纪念品。这时候我已经累得实在不想折腾了。附上照片,大家看看这样的公寓值不值90欧元,酒店这样的处理应不应该!”