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"The spa was excellent, the ambiance of the resort is great It would have been helpful if breakfast was served until 11 AM not 10 AM, as you have to be out of your room by 10 The beach outside the hotel is dissapointing, but you can walk along for a few hundred metres and get the nice beach It was my girlfriends birthday whist we were there, they noticed and did two special treats for her All in all, a great experience, I really do recommend the seafood platter at the beach bar "

"Very cool place and breakfast was amazing, free airport shuttle to and from...would stay again"

"I have stayed here a few times before. Unfortunately breakfast did not meet expectations this morning - there was a wait for my omelette (not too worried about that) but when it arrived it contained eggshell, not pleasant. Up at the pool this morning there is a chimney and I was covered in small pieces of ash coming from the chimney The staff are great and cannot do enough for you except for the check-in staff who are most unhelpful"

"Prepared for my arrival"

"👍👍👍"

"We only stayed about 6 hours here while we waited for our flight, but we found the hotel to be a comfortable place to wait! Our room was very clean and spacious and we ordered room service and it was delivered promptly! Great hotel if you are flying in or out of Nairobi!"

"No responses to messages from the property at all, we got delayed by a traffic accident and weren’t even allowed to check in because it was after 4pm. Very disappointing"

"The hotel was clean, the staff were really friendly professional and helpful, the breakfast was delicious and fresh, especially the fruit, amazing. Would definitely recommend and stay here again. Great value for money."

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "