Reception

Reviews of Grand Residency Hotel & Serviced Apartments

3.5 out of 5
Grand Residency Hotel & Serviced Apartments
Junction of 24th & 29th Road, Bandra, Off Turner Road, Mumbai, Maharashtra

Reviews

8.0

Very Good

Rating 10 - Excellent. 35 out of 82 reviews" "
Rating 8 - Good. 23 out of 82 reviews" "
Rating 6 - Okay. 12 out of 82 reviews" "
Rating 4 - Poor. 7 out of 82 reviews" "
Rating 2 - Terrible. 5 out of 82 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, friendly staff, well located. Everything was great!
Stayed 1 night in Feb 2024

2/10 Terrible

Sudhin

Disliked: Cleanliness, staff & service, property conditions & facilities
Unclean. Horrible beds. Smells.
Stayed 3 nights in Jan 2024

10/10 Excellent

Artur

Business traveler
Liked: Cleanliness, staff & service, amenities
It’s become my regular accommodation for short stays in Bandra area, Mumbai

8/10 Good

Sukhbir

Liked: Cleanliness, staff & service, property conditions & facilities
Very proficient and friendly staff

10/10 Excellent

BRIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located just 1 building away from where I was raised and I was glad to be in my old neighborhood once again. There are plenty of restaurants to eqt at and numerous stores to shop at within walking distance. I will definitely stay there again and do positively recommend it.

10/10 Excellent

apurva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Breakfast was great. The room was disappointing. Bed was too soft. Construction on the floor. Air conditioning fan blowing air fairly hard.
Stayed 2 nights in Oct 2023

2/10 Terrible

Yaron

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
The most uncomfortable bed I have ever slept on, noises from rooms nearby
Stayed 1 night in Nov 2023

10/10 Excellent

Anil, oranjestad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good ..lots of restaurants options .
Stayed 6 nights in Sep 2023

10/10 Excellent

Musaab

Stayed 1 night in Sep 2023

10/10 Excellent

Ishverlal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing, in the 2 week stay we only ate at the hotel with in room dining. Staff are very good
Stayed 13 nights in Sep 2023

6/10 Okay

Changiz, Diamond Bar

Traveled with partner
Liked: Cleanliness, staff & service
The room was not even close to what they had advertised. There was no washer and dryer and there was no kitchen. The breakfast and location were good.
Stayed 4 nights in Jul 2023

8/10 Good

Smitha

Traveled with family
Liked: Cleanliness, staff & service
Stayed for 4 weeks Like most reviews, yes the location is fantastic. But the place needs a lick of paint and mould removal spray. FOH and F&B staff very attentive. Mayuri a legend 🙌 "Encyclopaedia of Bandra". Shankar another fantastic 👏 personality. The guys at breakfast very articulate, jovial and customer focused. Well laid out breaky, serves ample for both local and foreign clients. Gratitude to chef's.. Gym setup - from my experience just right for the place, but nobody services or cleans the place. It took repeated shout out to get some towel and water and rubbish removal. Drawback house keeping - I don't know if the place has a house keeping Manager. The person has to wake up and do some rounds to see what is going on. I would stay at the place when i come back to bombay just for the service and location. Recommended
Stayed 22 nights in Feb 2023

10/10 Excellent

Dorelle

Traveled with family
Liked: Staff & service, amenities
The property is in an excellent location. Breakfast was excellent but was not happy with the bathroom and toilet, needs an upgrade and a through clean. Otherwise no issues with my stay
Stayed 7 nights in Feb 2023

6/10 Okay

Neil

Stayed 1 night in Jan 2023

8/10 Good

hiren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very compact but neat

10/10 Excellent

Alban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in the heart of Bandra, Mumbai.....serves an excellent breakfast (included) each morning)....staff and service in general is outstanding....I have stayed here 2 years in a row and never disappointed ....rooms are spacious

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the close to Linking Road, Hill Road, lots of restaurants. Traveling is also very easy as there are plenty of auto-rickshaws around. Area is enclosed and very safe.

10/10 Excellent

Maheshkumar Kantilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 9 nights in Dec 2022

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Everyone is very helpful and they look to make your stay a pleasant one. Location is very central with lots of restaurants close by.
Stayed 9 nights in Nov 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to all important stuff in Bandra
Stayed 1 night in Oct 2022

10/10 Excellent

Bharkha

Stayed 7 nights in Oct 2022

10/10 Excellent

mohammed irfaan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
The bathrooms and the bath towels weren’t clean . There was mold in the shower . The towels were yellow .
Stayed 3 nights in Mar 2020

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, Excellent Ambience, Excellent Buffet Breakfast and Food Service, Good Reception, Excellent Decor, Could improve with lift servicing and quality of towels...in general, found the property excellent value for money and could not fault the food...it was delicious.
Stayed 8 nights in Dec 2019

4/10 Poor

Jill, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I cannot recommend you stay here sadly. I stayed 7 nights, half of those nights i was seriously disturbed by the family next door The walls are so thin i could hear every word, cough, sneeze, movement, doors slamming constantly, and we are talking 1am and 2 am in the morning and not just when they were inconsiderately noisy but when they were being quieter too. Very, very thin walls. Staff did respond by ringing them to be quiet them but it made no difference, thin walls! I asked to move rooms and got no response from mgmt. Otherwise hotel wad ok, breakfast was average, staff genuinely nice esp the doorman during the day. He was lovely. Was perfect location for me.
Stayed 7 nights in Dec 2019

6/10 Okay

H K

Business traveler
Disliked: Staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Gordon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compared to some of the other three star hotels this should be a minimum a 3.5 if not higher
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Bandra
Nice and cosy hotel in Bandra West. Recommended to business travelers.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Location is great, however, the lack of rival hotels in the area has made the management complacent. Don’t expect the room to look as plush as the photos -it’s well overdue a refresh. The standard of finish is no where near an international brand hotel; which is available for the same price in BKC area a short distance away. On that basis, I regret my choice. What made my experience most disappointing was that the wifi did not work at all. Despite the fact that the wifi is already secured by a WPA password, you are still diverted to a landing page (in order to limit you to 2 devices) the management claim it’s for security -which is utter crap! Anyway, the landing page had a problem from the moment I checked in and could not authenticate any of my devices. I asked 36 hours later after many complaints, the management persisted in trial and error troubleshooting on my PC and nothing worked. I felt thoroughly annoyed because this abused several hours of my time. I repeatedly asked them to either switch off the faulty authentication s/w and give me direct access; or otherwise allow me to check out 1 night early and refund me for my final night stay. They didn’t acede to either request, Nor was I compensated. My negative review of this hotel is very reasonable based on my experience and since travel all the time throughout the globe (and have spent 3 years living in India) my expectations are realistic. I would honestly avoid this hotel, unless it undergoes a refit.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Location was amazing and good. The only issue is wifi can be patchy.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Traveled with partner
Spacious rooms location is excellent in bandra west
Stayed 4 nights in Feb 2019
Response from Aaquib Chandiwala on Mar 13, 2019
Dear Guest, Greetings from Grand Residency! We thank you for valuable feed back and would love to welcome you again. Thanks,

6/10 Okay

Kamlesh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Shahnaz, Los Angeles

Traveled with family
Very close to club and food places in residential and commercial mix. Will stay again.
Stayed 1 night in Dec 2018

10/10 Excellent

Scott

A good quiet location with helpful staff and hotel provides a fair balance of quality and value. Would return.
Stayed 2 nights in Nov 2018

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Apaprtment in a Central Location
I had an enjoyable stay. Hotel had all amenities and facilities. Toiletries, Coffee / Tea making, Fridge, Air Cons, daily housekeeping, etc
Stayed 6 nights in Oct 2018

4/10 Poor

DLK

Disliked: Staff & service, property conditions & facilities
The "gym" a tiny room in the basement, accessible through a room seemingly under construction, which was annoying. Everything else was the barest level of passable
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness
The location of Hotel is great for neighborhood shopping & restaurants. Breakfast is decent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed during holi festival last week. We participated in the holi play outside and we were full of colors and as we returned back to the hotel to take the elevator the manager saw us in color and asked us to take a shower outside the hotel at the entrance. Of course we were very conscious about our mess and were looking to go straight into shower to wash up but manager insinuation was very odd and of course we did not comply but assured him he are going straight in to room shower and clean but I advise them that on a holi day in future they should put a note in the room about their holi day policy so guest will be aware of it so they will make plans accordingly. Otherwise there was no issue.
Stayed 4 nights in Feb 2018

8/10 Good

shobha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Allan

Liked: Cleanliness, staff & service, room comfort
decent hotel made better by the area it's in
it was an OK hotel, worth the price for that area. it is very well placed in the middle of lots of good shops and some nightlife but also down a relatively quite street. I would stay there agin, mostly because of the location.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It was a comfortable stay but linens and towels need to be updated.
Stayed 1 night in Nov 2017
Dear Guest, Greetings from Grand Residency! We thank you for your valuable feedback. Apologies for the discomfort for linen. The new stock for bath and bed linen is in dispatch and we are sure that your next visit will not have any issues. We would love to see you back and serve you the best. Thanks,

10/10 Excellent

SANJAY KUMAR, BANGALORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD AND COMFORTABLE STAY
VERY NICE AND COMFORTABLE STAY WITH NICE BREAKFAST AND CENTRALLY LOCATED
Stayed 2 nights in Aug 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & staff, above average condition
The staff was very helpful and friendly, but the description is a bit misleading. Hotels.com states that the rooms include washer/dryer and the hotel offers laundry service. The rooms (at least mine) do not have washer/dryer, but the hotel does offer laundry service. Other than that, WiFi was so-so, shower was moldy, bed was decent, breakfast was average, location is great. Overall, it was a pleasant stay at an above average Indian hotel.
Stayed 7 nights in Jul 2017

10/10 Excellent

SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand residency review
Clean place in a central location - courteous staff