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"Very friendly staff and excellent service. Appreciate the front desk staff Andrew for his food suggestions"

"All of the staff, but Charlotte especially, were super friendly! We felt so welcomed - every time we arrived to a group of happy faces, a warm welcome and a chat about our day. It felt really special and I’ve never experienced this great service in any hotel before! Everything else was perfect from the room, cleanliness, food, laundry, housekeeping. I can’t fault a single thing, I highly recommend staying here if you’re in Hanoi."

"Great room and warmth staff. "

"Increíble hotel, personal amable, ¡no podían hacer lo suficiente! Reservé aquí después de que el primer lugar fuera un desastre. Llevé a más personas a quedarse aquí desde el lugar que había reservado originalmente, ya que estaban en pánico sin saber qué hacer después del estado del primer lugar.Lo recomendaría absolutamente."

"Everything about this hotel was exceptional. The staff is attentive and welcoming."

"The breakfast was good "

"THe room was good very clean , check in very efficient and friendly,club lounge facilities very good and excellent varity of food ."

"Superb suite. Well equipped and very comfortable.Fantastic central location for access to the Old Quarter,Beer Street and night market. Breakfast tasty and varied.Staff were fantastic with a particular shout out to Jenny and Noah who helped us with late flight changes by Vietjetair."

"The stay was perfect from start to end. I have never met such a friendly and mindful staff before. From the waiters to the receptionists - everyone deserves a huge praise. Pick up from the airport worked perfectly. We could even leave our luggage for the trip to Halong bay - even though we didn't spend another night in the hotel. Very professional staff - Thank you! Rooms are equipped well, free water bottles included. Breakfast was a good mix of vietnamese traditional dishes and western food. "