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A beautifully presented international hotel combining French Colonial and Vietnamese culture and luxurious comfort. Staff were amazing. Service provided of a very high standard.
The staff was incredibly friendly and the hotel was extremely clean. The food was incredible and the atmosphere was amazing. This is a short walk into the city center and a very interesting walk as well. I would recommend this hotel to anyone.
Highly commend the staff at West Lake. The concierge particularly was amazing helping us with a critical issue we had when we left a bag on a bus. Beautiful views. Great food in Sunset Bar.
The staff cleaned my room twice a day and every staff was nice to me. Especially club room was convenient. 20 min by car away from the old centre was the only weakness of the hotel. Hope I visit next time Hanoi with this hotel.
Very nice stay. Staff are very cheerful and helpful. Two things to be aware of for future guests; next door they are building a new hotel complex, so the pile driving during the at time may be a bit noisy. Also be a bit careful in the shower wet room. The floor is marble and can be a bit on the slippery ...
From the point of check in to the moment you leave, the service is personal, warm yet not intrusive. Was here for business and they upgraded us to a junior king suite which was a fantastic touch as the room gave us space to work. Rooms are impeccably clean, and with a fantastic modern design, it'll ...
Hotel location was very good. I was however disappointed with the room. It did not feel as clean as i would expect a 5 star hotel to. The bathroom floors were not clean though and the bath robes did not feel freshly laundered. Also my room and bathroom perpetually smelt of cooking which i can only ...
This was a beautiful apartment with lots of space, comfortable bed & so restful. The staff were amazing and so helpful, booking our day trips and cab rides. Breakfast was great. And we used the Spa and that was also great value for money. This hotel is away from the mad hustle and bustle of the Old ...
There are lots of good things we liked about the hotel but the staff are the best part of the experience. Everyone from the bell staff to the bar and particularly the front desk / concierge were helpful, sincere and attentive.
We enjoyed our stay in this hotel very much. The very friendly and helpful staff made us feel comfortable from the moment we stepped into the hotel. They gave safety tips for Vietnam first timers and helped to organize day trips in a professional manner.
loved HaNoi people are just wonderful ,the staff were so helpful ....Junie...did a lot for us and made our stay more enjoyable , we did the Perfume Pagoda tour what a wonderful time . Halong Bay 2 day 1 night amazing did kayaking swimming and the food just great. went out to Hoa Lu & Tam Coc tour ...
Location: Great for those new to Hanoi city, to explore its more quite streets and local views Room: The interior was especially nice and cozy. The lighting was just nice, not to dark or dull. As for the plugs were enough for guest's convenience. Overall: Would highly recommend for guests who wants ...
The hotel is in a fantastic position just a 2 minute walk from the lake in the heart of the old town. The staff are very friendly and nothing is too much trouble. They offer a very good breakfast. The rooms are of a good size, and very quiet, however the decor is very dated and the bathrooms are ...
The location was really great. As a first time visitor to Hanoi the hotel was easy to rediscover as we explored the area. The staff is great and very helpful. They could improve our bed. It was squeaky an essentially was only a box spring with a foam topper. It was HUGE and we were so tired could ...
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