Kipton Vacations from $218

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Upon arriving to the hotel we were impressed with how well it looked walking in, Check into our room to realized we did not have enough towels for all guests, we asked for more and were told they would be sent up to our room, they never arrived. No trash bags in the trash cans, which is fine just more work for the cleaning crew. Beds were Decent but the top covers definitely did not get changed or well cleaned, we had stains on both top bedding covers.

Staff friendly, helpful when asked, room fairly nice, bath could have been cleaner, food expensive! COFFEE GREAT

This place is a dump with good service and okay food. When I come back I will likely stay somewhere else as there is a parkade across the street that can be parked at to access Cleveland Clinic

I chose The Westin Cleveland for a family trip to celebrate my daughter’s 9th birthday. While the location is excellent, the service was highly disappointing, leaving us regretting our choice. Prior to arrival, I messaged the hotel via Expedia to note the birthday, hoping for a simple acknowledgment. The message went completely unread and unanswered, and the occasion was entirely ignored. Housekeeping during our Saturday-to-Tuesday stay was erratic. Our room was skipped on Sunday. On Monday, we returned at 10:00 PM to find staff still servicing nearby rooms. While the attendant was polite and offered towels and water, we had to listen to loud vacuuming in the hallway at 10:00 PM while trying to sleep. More concerningly, our room's smoke detector was completely covered in painters tape. It is unacceptable for a major hotel brand to leave a critical life-safety device blocked, showing a blatant lack of oversight and basic maintenance standards. If you only care about location, this property fits. If you expect reliable service, basic room safety, and the typical standard of hospitality expected from a Westin, look elsewhere. We will not be returning.