基普顿旅游套票 | 基普顿机票+酒店优惠低至 4 折

Location was great ! Staff is very friendly .

I chose The Westin Cleveland for a family trip to celebrate my daughter’s 9th birthday. While the location is excellent, the service was highly disappointing, leaving us regretting our choice. Prior to arrival, I messaged the hotel via Expedia to note the birthday, hoping for a simple acknowledgment. The message went completely unread and unanswered, and the occasion was entirely ignored. Housekeeping during our Saturday-to-Tuesday stay was erratic. Our room was skipped on Sunday. On Monday, we returned at 10:00 PM to find staff still servicing nearby rooms. While the attendant was polite and offered towels and water, we had to listen to loud vacuuming in the hallway at 10:00 PM while trying to sleep. More concerningly, our room's smoke detector was completely covered in painters tape. It is unacceptable for a major hotel brand to leave a critical life-safety device blocked, showing a blatant lack of oversight and basic maintenance standards. If you only care about location, this property fits. If you expect reliable service, basic room safety, and the typical standard of hospitality expected from a Westin, look elsewhere. We will not be returning.