Title: HB Guest Home Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=7392&destination=Waterloo%2C+Ontario%2C+Canada&selected=11909033&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # HB Guest Home Travelers find practical comforts at this accommodating guest home where luggage storage, tour assistance, and in-room WiFi simplify both business and leisure stays ## Photo gallery for HB Guest Home ![Living room - HB Guest Home (Waterloo)](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/31d85d5f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - HB Guest Home (Waterloo)](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/59c958a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - HB Guest Home (Waterloo)](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/cbb442f4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - HB Guest Home (Waterloo)](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/122cc7f1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, free WiFi - HB Guest Home (Waterloo)](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/e32b37b5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies HB Guest Home offers practical amenities for easier travel. Guests can work at the business center, do laundry, or relax on the sunny terrace. Helpful staff provides tour assistance, and convenient luggage storage solves common travel challenges. ## Reviews 5.8 ## Popular amenities - Parking included - Free WiFi - Air conditioning - Business services - Laundry - Kitchen ## Room options ### Check availability for these dates Tonight [Mar 28 - Mar 29](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 29 - Mar 30](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Suite (Warm 1) ![Suite (Warm 1) | Desk, free WiFi](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/9980804f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Warm 1) - Sleeps 2 - 1 Queen Bed ### View all photos for Suite (American) ![Suite (American) | Desk, free WiFi](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/08e2dcd3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (American) - Sleeps 2 - 1 Queen Bed ### View all photos for Suite (Europe) ![Suite (Europe) | Desk, free WiFi](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/a2384427.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Europe) - Sleeps 2 - 1 Double Bed ### View all photos for Suite (Warm 2) ![Suite (Warm 2) | Desk, free WiFi](https://images.trvl-media.com/lodging/12000000/11910000/11909100/11909033/5af1b14e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Warm 2) - Sleeps 2 - 1 Queen Bed ### Cozy Room ( Bright Basement) - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKitchener-Hotels-HB-Guest-Home.h11909033.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKitchener-Hotels-HB-Guest-Home.h11909033.Hotel-Information) ## About the neighborhood Waterloo is home to HB Guest Home. City of Waterloo Museum and Perimeter Institute for Theoretical Physics are cultural highlights, and some of the area's activities can be experienced at Grey Silo Golf Club and Max's Golf Centre. Earth Sciences Museum and Waterloo Central Railway are also worth visiting. [Visit our Waterloo travel guide](https://www.expedia.com/Waterloo.dx7392) [View more Guest Houses in Kitchener](https://www.expedia.com/Kitchener-Guest-Houses.d10579-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.49109%2C-80.51808&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nwDckyKb81VKVLpiYeFZNYIn2u8=) 315 Dear Born Blvd, Waterloo, ON, N2J 4Y9 ### What's nearby - Conestoga Mall 15 min walk \- 0.8 miles - Conestoga College Waterloo Campus 19 min walk \- 1.0 mile - City of Waterloo Museum 3 min drive \- 1.6 miles - Wilfrid Laurier University 5 min drive \- 1.4 miles - University of Waterloo 6 min drive \- 2.5 miles ### Getting around - Kitchener Station 12 min drive - Kitchener, ON (YKF-Region of Waterloo Intl.) 17 min drive ### Restaurants - McDonald's 18 min walk - Starbucks 2 min drive - Tim Hortons 16 min walk - The Pickle Barrel 4 min drive - Taco Bell 4 min drive ## About this property ### HB Guest Home Guesthouse near University of Waterloo Consider a stay at HB Guest Home and take advantage of a terrace, laundry facilities, and a business center. Guests can connect to free in-room WiFi. You'll also find perks like: - Free self parking, plus extended parking (surcharge) - A roundtrip airport shuttle (surcharge), tour/ticket assistance, and luggage storage Room features All guestrooms at HB Guest Home include comforts such as air conditioning, in addition to amenities like free WiFi. More conveniences in all rooms include: - Communal kitchens and desks ## Similar properties ![Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1100000/1097700/1097637/e2e31038.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very Good 1,003 reviews $86 nightly $101 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1097637&PinnedHotelID=1097637&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, Netflix](https://images.trvl-media.com/lodging/91000000/90880000/90872000/90871955/3a5eb5c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Laundry Rooms Waterloo Waterloo - Pool - Pet friendly - Free WiFi - Restaurant 9.4 Exceptional 499 reviews $118 nightly $139 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=90871955&PinnedHotelID=90871955&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard King Non Smoking | Pillowtop beds, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/1000000/10000/8000/7927/03c3ba75.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quality Inn Centreville Chicopee - Breakfast included - Parking included - Free WiFi - Air conditioning 8.2 Very Good 1,552 reviews $65 nightly $77 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=7927&PinnedHotelID=7927&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/9000000/8430000/8420300/8420223/36dc3591.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delta Hotels by Marriott Waterloo Waterloo - Pool - Hot tub - Pet friendly - Free WiFi 9.2 Wonderful 1,000 reviews $134 nightly $157 total Apr 12 - Apr 13 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=8420223&PinnedHotelID=8420223&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Apartment | Living area | 55-inch Smart TV with digital channels, TV, streaming services](https://images.trvl-media.com/lodging/93000000/92710000/92703200/92703199/a3ce81fc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Laundry Rooms Station Park Kitchener K-W Hospital - Pet friendly - Free WiFi - Air conditioning - Parking available 9.2 Wonderful 402 reviews $112 nightly $132 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=92703199&PinnedHotelID=92703199&HadPinnedHotel=true®ionId=-1&adults=2) ![Food and drink](https://images.trvl-media.com/lodging/1000000/450000/446600/446570/17a2dbd5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Kitchener Centreville Chicopee - Pool - Free WiFi - Restaurant - Air conditioning 8.2 Very Good 1,000 reviews $129 nightly $152 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=446570&PinnedHotelID=446570&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=11909033&PinnedHotelID=11909033&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11909033,1097637,90871955,7927,8420223) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) up to 15 km - Free self parking on site - Extended parking on site (surcharge) ### Conveniences - Laundry facilities - Luggage storage ### Guest services - Tour and ticket assistance ### Business services - Business center ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ## Room amenities ### Food and drink - Shared kitchen access ### More - Air conditioning - Desk ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: 11 AM Contactless check-in available Late check-in subject to availability Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability Late check-out fee: CAD 10 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation There is no front desk at this property Guests must contact the property in advance for check-in instructions; your host will greet you To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 4 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets not allowed ### Children and extra beds Children 14 and younger are not allowed at this property; All guests older than 14 are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CAD 200.00 per night (for guests under 25 years old) We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: CAD 50 per person (one-way) - Late check-in fee: CAD 10 for check-in between 11 AM and 1 AM - Late check-out fee: CAD 10 (subject to availability) - Credit card charges are subject to a surcharge The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Children 14 years old and younger are not permitted at this property Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation Alcohol is not served or permitted at this property ## Frequently asked questions ### Is HB Guest Home pet-friendly? ### How much is parking? ### What time is check-in at HB Guest Home? ### What time is check-out at HB Guest Home? ### Does HB Guest Home provide a shuttle to the airport? ### Where is HB Guest Home located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## HB Guest Home Reviews 5.8 All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 6.4 Cleanliness ### 7.6 Location ### 6.0 Staff & service ### 6.0 Property conditions & facilities 10 - Excellent 7 8 - Good 2 6 - Okay 5 4 - Poor 2 2 - Terrible 9 ## Reviews Verified ### 2/10 Terrible #### Jihua Sep 5, 2022 Disliked: Staff & service I waited for about 2hrs in front of the property without anyone to take care the check-in. I made phone calls and texted, no response ##### Jihua Stayed 1 night in Sep 2022 Verified ### 2/10 Terrible #### NGALA Sep 5, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Criminal, fraudulent, and not deserving of anyone's business. Should be put out of business. No one should risk or go through the experience we had! ##### NGALA Stayed 1 night in Sep 2022 Verified ### 6/10 Okay #### Cory Nov 25, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was clean and friendly staff ##### Cory Stayed 1 night in Nov 2021 Verified ### 10/10 Excellent #### Verified traveler Oct 22, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Was a pleasant stay had a nice room nice bed nice house all together ##### Verified traveler Stayed 3 nights in Oct 2019 Verified ### 6/10 Okay #### Verified traveler Aug 23, 2019 Liked: Cleanliness, staff & service, amenities It was nice to have the comfort of a home, but we felt like we could not go anywhere but in our room - there was a pathway of carpets with a "welcome" mat at the entrance of each room The room on the picture was encumbered with mattresses and linen for other guests, I suppose... I did not see the TV. ##### Verified traveler Stayed 1 night in Aug 2019 Verified ### 2/10 Terrible #### Verified traveler May 21, 2019 Disliked: Staff & service, amenities, property conditions & facilities Very unfriendly staff. Bad communication due yo heavy accent. The room was not a available. No one there to check in even 20 min. after che k in time. Had to all many times, no call back. Left to find somewhere else to stay and got charged 1/2 price. Thief. ##### Verified traveler Stayed 1 night in May 2019 Verified ### 10/10 Excellent #### Verified traveler Feb 25, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Helen is very nice. Room is super clean. I will be back if I visit Waterloo next time. Strongly recommend ! ##### Verified traveler Stayed 1 night in Feb 2019 Verified ### 2/10 Terrible #### Canadalover Sep 3, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not make booking of this place! I booked this place for my husband as there was no other places to book. When my husband arrived with two super larger suitcases, he were informed that there was no rooms left and our room was canceled even though I confirmed my booking through Expedia and still got the confirmation number with him. you can imagine such tragic situation my husband had. He flight 15 hours from the other side of earth and but when he was arrived, he has no room nor nowhere else to go as most hotels are fully booked due to weekend. he asked the owner to pay taxi charge as he had to relocate to other hotel.but the owner said she has no responsible on that and told us to talk to Expedia. this is completely unacceptable and this guest house and Expedia completely ruined our first impression of Canada. My recommendation: Do not make booking of this place if you don't want to be in trouble when you visit in Waterloo. ##### Canadalover Stayed 2 nights in Aug 2018 Verified ### 6/10 Okay #### Sam Aug 24, 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service If you are advertising a living room space it should be available not cluttered with items and rooed off from use. Checking in needs to be smoother as i needed to ho get cash from bank to pay. I assumed i had paid through expedia. Return of ny deposit was a nightmare yoo ##### Sam Stayed 1 night in Aug 2018 Verified ### 10/10 Excellent #### Bill Aug 19, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Close to Hwy 85 and Waterloo University. You will need to drive a little bit to get to the restaurants downtown but it is only an easy 10 minute drive. Farmer’s Market at St Jacobs is only a 10 minute drive to the north ##### Bill Stayed 1 night in Aug 2018 Verified ### 4/10 Poor #### Mitsu Aug 8, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort 予約したのに部屋が用意されていなく、プライベートルームに宿泊する事になった。 23時近くにチェックインしたのでシャワーも使えず、最悪でした。 ##### Mitsu Stayed 1 night in Aug 2018 Verified ### 2/10 Terrible #### Christine Jul 23, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very disappointing Guest House This is not a hotel. It is a house. I smelled terrible. The basement has a tenant with same entrance to house as "guests". There is no access to any seating area as the living room had furniture piled up with blankets on the pile with signs that read "off limits" and " do not use" There was a TV in a box in the living room as well but no TV for guest use. The kitchen had piles on the table and countertop that read. " Do not use" . It seemed like the owners were away for a while and just renting out rooms to unsuspecting guests as if it were a "hotel" but you couldn't use any furniture except the bed in the guest room. There were 3 bedrooms upstairs in the house and the guest room was small with a queen sized bed. The bathroom was dirty and was shared with the other rooms so no privacy. The owner had to meet us there as no one lived on the premises for us to pay. She looked at the toilet as she was showing us the room and facilities and flushed it as she said " Oh, it clean... no one use it" Then proceeded to take tissue and wipe off stains under the toilet seat . I could see the black mould in the toilet rim from the hall way.. we did not stay... ##### Christine Stayed 2 nights in Jul 2018 Verified ### 6/10 Okay #### Verified traveler Apr 20, 2018 Liked: Staff & service, room comfort Disliked: Cleanliness #### Guest room with en suite in large house. The bed was large and comfortable but the bathroom was not clean. The sink and shower had not been sprayed and wiped. Thankfully we had brought our own soap for the soaps provided were used. However the towels were clean and new. ##### Verified traveler Stayed 3 nights in Apr 2018 Verified ### 10/10 Excellent #### Verified traveler Apr 9, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place . Good people Everything were good. Clean and good place to stay. ##### Verified traveler Stayed 1 night in Apr 2018 Verified ### 10/10 Excellent #### Yavuz Mar 8, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice, quiet and cozy.. Helen was a great host. She took care of everything in a good manner. Highly recommended.. Would love to stay again. Y ##### Yavuz Stayed 1 night in Mar 2018 Verified ### 2/10 Terrible #### College Kid Feb 19, 2018 Disliked: Staff & service, property conditions & facilities #### Turned away at the door Me and my friend are two young female college students and we’ve never been to the area and we’re from the US so practically no cell service. I messaged the owner and told her we’d be arriving a bit later and she said that was fine. The traffic became crazy and we got there about half an hour later than expected. The owner was not there and the person that was told us we weren’t allowed in and barely made an effort to reach out to the owner. He told us just to cancel as we stood freezing on their doorstep. THE PRICE IS CHEAP BUT ITS NOT WORTH IT!!! ##### College Kid Stayed 2 nights in Feb 2018 Verified ### 4/10 Poor #### Verified traveler Oct 5, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities #### Frustration itself Pros: -Clean room Cons: -Owner lied about my credit card not working and notified me of it the evening prior to my arrival date -Owner and family were quite loud upstairs from my basement guest room until 11pm during first night of stay -Caught three spiders during first night of stay -Had to purchase my own bar of soap -Bed was not made upon arrival -Washing machine's been on all night during second night of stay, that I needed music from my earbuds to fall asleep -Only one Rewards point was given when I stayed for three nights because there was a discrepancy in amount paid, for I had to pay a surcharge for having paid by a credit card. Currently under investigation to rectify such situation, during which Brian, one of the managers or hotels.com, spoke to me with an angry tone of voice as if I was the culprit for paying a different amount than listed on the booking ##### Verified traveler Stayed 3 nights in Sep 2017 Verified ### 2/10 Terrible #### Verified traveler Sep 29, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort We won't recommend this hotel to anyone, the host is not friendly. ##### Verified traveler Stayed 3 nights in Sep 2017 Verified ### 10/10 Excellent #### Kalpin Sep 9, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Enjoy at HB I enjoy stay at HB. They have very good relationship with customers. I fill like home. This place we meet lot of people. ##### Kalpin Stayed 7 nights in Aug 2017 Verified ### 6/10 Okay #### Verified traveler Sep 20, 2016 Disliked: Property conditions & facilities #### In Waterloo for 3 days I arrived very late in the evening, the check-in was fine, as well as the welcome from the owner. There are three bedrooms sharing the same bath, The room and the bath were clean upon the arrival, but they have been never cleaned during my stay. There was only one soap and one shampoo in the bathroom, while the shower gel was diluted with water, thus completely inappropriate. Breakfast was not available before 10.30 am, and thus was not required. Unforeseen surcharge was applied ( 2.65% of the total amount) for payment by credit card. ##### Verified traveler Verified ### 2/10 Terrible #### Verified traveler Jul 19, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not stay Here!! go to a hotel! Helen is crazy The kitchen was dirty. Grease all over stove, no room to prep food on counter , the compost was very stinky, no tea towels or dish clothes. no hand towels, no lights in the living room. A tenant lives there and asked us to move our car from driveway so he could park in garage, so we parked on the street, and got a ticket. When we approached Helen, the land lady, she told us she would pay if we lied to hotel.com and say we cancelled the reservation so she would not have to pay fee and keep our cash. We refused to lie, and she would not pay for ticket ##### Verified traveler Verified ### 8/10 Good #### Nathalie Apr 29, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfort and value Picking up our kids at the university and this was close, quiet, clean and owner was friendly and accommodating! I recommend especially if you need a place to get a good night sleep without all the extras! ##### Nathalie Verified ### 2/10 Terrible #### Fred Aug 29, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Our room was cancelled 5 min. before we left. ##### Fred Stayed 1 night in Aug 2021 Verified ### 8/10 Good #### Verified traveler Nov 20, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveler Stayed 1 night in Nov 2019 Verified ### 10/10 Excellent #### Not Provided Apr 20, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Not Provided ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Hb Guest Home 3](https://www.expedia.com/Kitchener-Hotels-HB-Guest-Home-3.h11908708.Hotel-Information) - [Backpacker College at Wilfrid Laurier University](https://www.expedia.com/Kitchener-Hotels-Backpacker-College-Wilfrid-Laurier-University.h27191003.Hotel-Information) - [Hb Guest Home 2](https://www.expedia.com/Kitchener-Hotels-HB-Guest-Home-2.h11898015.Hotel-Information) - [Hb Guest Home 5](https://www.expedia.com/Kitchener-Hotels-HB-Guest-Home-5.h26708247.Hotel-Information) - [Waterloo Suites Hotel, Trademark Collection by Wyndham](https://www.expedia.com/Kitchener-Hotels-Waterloo-Suites-Hotel.h1097637.Hotel-Information) - [Hb Guest Home 4](https://www.expedia.com/Kitchener-Hotels-HB-Guest-Home-4.h24890644.Hotel-Information) - [The Laundry Rooms Waterloo](https://www.expedia.com/Kitchener-Hotels-The-Laundry-Rooms-Waterloo.h90871955.Hotel-Information) - [Delta Hotels by Marriott Waterloo](https://www.expedia.com/Kitchener-Hotels-Delta-Hotels-By-Marriott-Waterloo.h8420223.Hotel-Information) - [Holiday Inn Express and Suites Kitchener Southeast by IHG](https://www.expedia.com/Kitchener-Hotels-Kitchener-Inn-Suites.h1457806.Hotel-Information) - [Boardwalk Homes - Vacation Homes & Executive Suites](https://www.expedia.com/Kitchener-Hotels-Boardwalk-Homes-Vacation-House.h9744701.Hotel-Information) - [The Laundry Rooms Station Park Kitchener](https://www.expedia.com/Kitchener-Hotels-The-Laundry-Rooms-Station-Park-Kitchener.h92703199.Hotel-Information) - [Courtyard by Marriott Kitchener](https://www.expedia.com/Kitchener-Hotels-Radisson-Hotel-Kitchener-Waterloo.h446570.Hotel-Information) - [Quality Inn](https://www.expedia.com/Kitchener-Hotels-Quality-Inn.h7927.Hotel-Information) - [Doubletree by Hilton Kitchener](https://www.expedia.com/Kitchener-Hotels-DoubleTree-By-Hilton-Kitchener.h21657.Hotel-Information) - [Forest Hill Bed & Breakfast](https://www.expedia.com/Kitchener-Hotels-Forest-Hill-Bed-Breakfast.h9479850.Hotel-Information) - [The Walper Hotel, part of JdV by Hyatt](https://www.expedia.com/Kitchener-Hotels-The-Walper-Hotel.h24136.Hotel-Information) - [Crowne Plaza Kitchener-Waterloo by IHG](https://www.expedia.com/Kitchener-Hotels-Crowne-Plaza-Kitchener-Waterloo.h12349.Hotel-Information) - [Boardwalk Homes - Executive Guest Rooms & Townhomes](https://www.expedia.com/Kitchener-Hotels-Boardwalk-Homes-Executive-Guest-Houses.h6705492.Hotel-Information) - [Embassy Motel](https://www.expedia.com/Kitchener-Hotels-Embassy-Motel.h12586469.Hotel-Information) - [Residence & Conference Centre - Kitchener Waterloo](https://www.expedia.com/Kitchener-Hotels-Residence-Conference-Centre-Kitchener-Waterloo.h2729890.Hotel-Information) - [Flights to Kitchener](https://www.expedia.com/Cheap-Flights-To-Kitchener.d10579.Travel-Guide-Flights) - [Kitchener Vacations](https://www.expedia.com/Kitchener.d10579.Destination-Travel-Guides) - [Car rentals near Kitchener](https://www.expedia.com/Car-Rentals-In-Kitchener.d10579.Car-Rental-Guide) - [Kitchener Vacation Rentals](https://www.expedia.com/Kitchener-Vacation-Rentals.d10579.Travel-Guide-VacationRentals) - [Things to do in Kitchener](https://www.expedia.com/Things-To-Do-In-Kitchener.d10579.Travel-Guide-Activities)