Ko Jum Vacations from $269

The staff was very kind and helpful! Always answered questions and very polite. The rooms were clean. However, From the pictures posted on Expedia to what the rooms actually looked like we're very different. The beach front was pretty but again not what it looked like online. From our room the doors were very thin and we could hear everything going on in the halls. We didn't feel it was a four star hotel as advertised, we also recognised that every location has a different standard of hotel. We are grateful it was clean.

The Staff are so kind and show what true customer service is. I also would like to send a special Thank you to Rose the day trip organiser, she is fantastic at her job. The location hotel is perfect a 5 min walk if that from the beach and easy access to nearby bars.The pool is also a nice size and breakfest has a nice selection.

Lovely place not too far away from krabi beach and nightlife

Beautiful room and amenities

The first room they gave us (which they insisted wouldn’t be available until exactly 3:00 (check in time) had a view of a swamp. We had booked a pool room view at an exorbitant price which was supposed to be a circular room with all windows. They put us in another room with a better view but completely different layout. It was dark! The front reservation staff is not helpful at all. Very rude actually. Treated us like second class people. I happen to be a former diplomat. Worst treatment I’ve ever had at any hotel. They had no water available on arrival so we had to go searching for something to drink after travelling for 6 hours. Pool towels are always an issue and no where to find fresh ones. Our room wasn’t cleaned even though we’d requested it. No compensation or apology. On a positive note. The grounds are well kept and the food was good and the other staff were very friendly and helpful.