Ratings based on 7 Verified Reviews

3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from New Zealand

Great view, on the waterfront.

Posted Oct 22, 2016
Initially they didn't put us in the room we booked but after explaining to them what we booked (according to Expedia site) and what we got were two different rooms. They managed to swap our room. I had a bath & when my partner showered, he had no hot water. Only one coffee cup in room. Second day of stay housekeeping didn't replace the coffee. I used the last ear bud. Housekeeping didn't replace it. Room had no face clothes and even though we requested some, we never got them. Stunning room & bathroom. Beautiful looking hotel inside and out. Awesome "cigar room". Lovely pools. On waterfront next to restaurants, pubs & shops. Apart from housekeeping slip ups, I would highly recommended this hotel. Secure car parking with 24 hour security.
1 out of 5
by A verified traveler from Kwazulu Natal Howick

Disappointing stay in Richards bay

Posted Mar 25, 2015
When we got there we carried our cases in. At reception the lady alone was trying to do all three thing by herself. She reserved a sum of R3000.00 on our credit card for the one night stay. The room was a smoking room and it smelt and the air con did not work. They asked us if they could fix the air con the next day, the day we check out??? So after some time with much reluctance they moved us to a room down the hall. Also a smoking room, this did not smell so bad and the air con worked. The next day all three ladies in reception could not reverse our reserved amount on the credit card and then still took off the amount for the stay that night. So therefore they had their money and our R3000.00 too. They could not reverse it as they blamed the machine. Their attitudes were terrible and no one went out of their way to help us. It has been four days now and still they have our money and theirs. Well as long as they have their money, the rest of us can wait till they get taught how to work the credit card machine. I will really look hard at staying at a Protea Hotel again, most probably never again.
4 out of 5
for Everyone
by A verified traveler from DBN

A quiet weekend of tranquil and comfort..

Posted Mar 23, 2015
Wanted to spend a quiet yet comfortable weekend out of DURBAN. This hotel has everything: Friendly concierge: thanks Sinethembile! Helpful Reservations desk: thanks Thando! Happy waitrons: thanks Lungile! Professional Chefs too! Room 318 is best: Top floor , away from the loud waterfront restaurant . Stylish and tasteful interior decor , immaculately maintained. Wonderful stay. breakfast at ZAR 175 is pricey but well made. Thanks again. Will definately come back!
5 out of 5
for Everyone
by A verified traveler from Gaborone, Botswana

Excellent Service and beautiful modern hotel

Posted Oct 8, 2014
Pros: Staff, service, cleanliness and food.
Cons: Checking through the bill, I notice I was charged for parking, which although only a token fee, seems unnecessary.
Location: Some good beaches just the other side of the bridge on the way in, also the golf club nearby had a nice bar and restaurant too.
Very happy with everything, good food in the restaurant with lots of variety. Nice beach/port side location and some good bars and restaurants within walking distance.
4 out of 5
for Everyone
by Mick from Edinburgh

Waterfront Hotel in Richards Bay.

Posted Nov 4, 2013
Pros: Modern and very clean.
Cons: The cost of dining! (breakfast!)
Location: The hotel is located near to the centre of Richards Bay in a modern waterfront area. There are loads of bars, restaurants and shops nearby.
A very nice hotel in a great location. Unfortunately Breakfast isn't included in the price and is very expensive! It's OK though there are plenty of places nearby to get something! You will also be charged for parking! They don't tell you this when you check in!
5 out of 5
for Everyone
by Silvio from Sao Paulo - São Paulo, Brazil

Best in RB

Posted Mar 3, 2012
Pros: Location
Location: the best ever
Best Hotel in town for several reasons: confort, location, service, both leisure and business oriented.
4 out of 5
for Everyone
by A verified traveler from Essen, Ruhrgebiet

Schönes Hotel mit großzügigen Zimmern

Posted Dec 25, 2014
Lage am Hafen der Tuzi Gazi Waterfront war sehr schön. Zimmer sehr großzügig mit tollem Bad mit Wanne sowie separierter Dusche und WC. Essen war gut. Preis für Frühstück mit R165 überteuert, vor allem im Vergleich mit dem Abendessen-Buffet für R175. Buffet abends gut aber nicht sehr abwechslungsreich. Personal war ausgesprochen freundlich, jedoch für meinen Geschmack zu viel Personal welches recht ineffektiv arbeitet - und trotz teilweiser mehrfacher Rückfragen zu den Bestellungen trotzdem nicht immer das richtige bringt. "That's Africa!" Alles in allem haben wir den Aufenthalt aber sehr genossen und würden das Hotel auch weiterempfehlen.