Egyptian cotton sheets, premium bedding, desk, laptop workspace

Reviews of The Marco Hotel Lake Charles

3 out of 5
The Marco Hotel Lake Charles
401 Lakeshore Drive, Lake Charles, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 13 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Lisa

Traveled with partner
out of amenities that they said they had to provide for us and the pool that’s supposed to be so spectacular is frigid. Also, there are no plugs in the bathroom and that’s where the only mirror is layout of room very poorly designed.
Stayed 1 night in Mar 2024
Response from Allen on Mar 27, 2024
Dear Lisa,Thank you for sharing your feedback. We apologize for any inconvenience regarding the amenities and the temperature of the pool. Your comments regarding the bathroom plugs and room layout are noted, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Warm regards,General ManagerThe Marco Hotel Lake Charles

8/10 Good

Reggie, Anacoco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya Jinks on Mar 26, 2024
Thank you so much for taking the time to fill out our guest survey! I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles Convention Center!

10/10 Excellent

Senior

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had an issue with a flight connecting to Lake Charles and hotel was very accommodating.
Response from Tonya Jinks on Mar 18, 2024
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles!

10/10 Excellent

Jali

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley property, had a very comfortable night at this hotel and was impressed by the friendly service, delicious breakfast, and spotlessly clean rooms. My new favorite hotel in Lake Charles
Stayed 1 night in Jan 2024
Response from Tonya Jinks on Feb 1, 2024
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tonya Jinks on Jan 2, 2024
First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center! Second, thank you for taking the time to leave a review and your kind words. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Last but not least, while the entire team at the Quality Suites Lake Charles Downtown remains at your disposal for any assistance or service you may need, I can also be reached in this endeavor. If you have any questions or concerns, please do not hesitate to contact me. I look forward to hearing from you soon. Once again, thank you for choosing the Quality Suites Lake Charles Convention Center!

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya Jinks on Dec 5, 2023
Thank you for your honest feedback. We apologize that your last interaction with our firm did not meet your expectations and are sincerely sorry for any inconvenience. We care deeply about our customers and are addressing the issues you raised internally so that we can do a better job next time. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

4/10 Poor

Lonnie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tonya Jinks on Dec 5, 2023
We are very sorry about the experience you while staying with us. I assure you that I will be following up with the team to make sure that these issues do not happen in the future. We want all of our guests to have a great stay and I hate to hear this kind of feedback. Please know that we are on top of this and it will not happen in the future. We will be reaching out to you shortly but if we do not get you reach out to leadership at your earliest convenience tomorrow so we can address this further.It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel was nice. Breakfast was great. The two ladies who work the front are amazing and truly went above and beyond
Stayed 7 nights in Nov 2023
Response from Tonya Jinks on Nov 20, 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Event Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

8/10 Good

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tonya Jinks on Nov 16, 2023
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

6/10 Okay

Rosendo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the fact that there were only 2 towels and we had 4 people in the room. SMH Went to the front desk at 10:30pm to ask for more towels and was told there weren’t any available!!! Not the right answer!!!
Stayed 1 night in Nov 2023
Response from Tonya Jinks on Nov 6, 2023
Hello Rosendo, To hear of your recent experience while staying with us at Quality Suites Lake Charles Downtown is very displeasing. It is our ultimate goal to make certain that all of our guests have an extraordinary stay, so I regret to hear that you had anything less than that. In the case that you have not already spoken to our General Manager regarding your concerns, please look forward to a phone call. Thank you once again for choosing to stay at Quality Suites Lake Charles Downtown and we really look forward to a chance at welcoming you back.

8/10 Good

Garrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is undergoing renovations, so it's not super shiny at the moment but you can tell it's moving in that direction. Our room was clean with no complaints. The area is still a little beat up following Hurricanes Laura and Delta, but the dowtown area which is walking distance away was alive. There is a GREAT Celtic pub (McFarlane's) a block from the hotel. Good music and food!
Stayed 1 night in Oct 2023
Response from Tonya Jinks on Nov 6, 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 Excellent

Shala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Oct 2023
Response from Tonya Jinks on Nov 1, 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 Excellent

Charley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tonya Jinks on Nov 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We hope to see you again soon!Sincerely,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and adequate accommodations
Stayed 1 night in Oct 2023
Response from Tonya Jinks on Oct 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Excellent

Arhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from there was breathtaking
Stayed 2 nights in Oct 2023
Response from Tonya Jinks on Oct 16, 2023
Amazing! Thank you for taking the time to complete our survey. I am glad to learn that you liked our location. We are fortunate to be situated near top tourist attractions, popular restaurants, and shops. We're happy to know you loved our comfortable and clean rooms. One of the key features of our hotel is our spacious rooms. Happy to see that you had a comfortable experience.We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We look forward to seeing you again in the future. Thank you for staying with us!Best Regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, nice clean and pleasant.
Stayed 1 night in Oct 2023
Response from Tonya Jinks on Oct 16, 2023
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

8/10 Good

LUIS

Stayed 2 nights in Nov 2023
Response from Tonya Jinks on Jan 2, 2024
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.