4/5 Good
Verified traveler
Traveled with family
Jul 27, 2021
Liked: Staff & service
Disliked: Amenities
Alex, the gentleman who checked me in was very professional, kind and personable. It was a pleasure to meet him. The following morning when I was in a hurry to leave, I could not access the exit because there were at least 6 members of the housekeeping staff with all of their carts and equipment lined up in the hallway on the first floor. I stood there with most of my luggage and my two grandsons with their backpacks and bags, and asked if I could get through. One young woman responded "Oh we can move." No one else paid attention to what was happening. They were engaged in conversation. My alternative would have been to exit another way and in the process walk further to reach my car. Since no one moved, I stepped back onto the elevator and said "I will be right back." I went back to the room where my wife was retrieving a few items at the last minute. Thinking I had bought enough time for the staff to move, we returned to the first floor (still wanting to leave in a hurry) and no one had moved. I finally asked in the most polite manner "Can I please get through now?" A few staff reluctantly moved their carts and my wife and I were able to negotiate the obstacles with our luggage and grandsons. I drove around to return the key cards and to let staff know about by experience. There was one person who was on the phone and simply motioned for me to drop my cards in a box. I did not wait for her to get off the phone. The local fire code and OSHA come to mind here.
Stayed 1 night in Jul 2021