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Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 4491 out of 10412 reviews
5 - Excellent 43%
Rating 4 - Good. 3482 out of 10412 reviews
4 - Good 33%
Rating 3 - Okay. 1400 out of 10412 reviews
3 - Okay 13%
Rating 2 - Poor. 613 out of 10412 reviews
2 - Poor 6%
Rating 1 - Terrible. 426 out of 10412 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out with the digital key option. Clean rooms with nice beds.
Stayed 2 nights in Nov 2021

2/5 Poor

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Pros- When we first arrived at the New York New York Hotel and Casino, it was really a WOW factor- the whole atmosphere really makes you feel like your in New York City. Lots of restaurants to choose from with catering to all taste of life. Cons- Hidden Fees with Parking. We chose the contactless option to check in which was great, however, it’s way better having a live person help with your check in- Nothing was mentioned upon check in regarding the parking fees- Valet and Self Parking fees- if you use the valet for a few hours- you pay $30.00 flat rate no matter what- if you choose self parking you pay $15.00 flat rate but what the hotel don’t tell you is that you will need to have your room key activated for the self parking option, if not you’ll pay the flat rate of $15.00 every time you leave the parking structure, even if it’s for a few hours stay- disappointing. Really wished this was disclosed better in the fine prints or even at check in with a live person or contactless option. Casino table crew members, some of them were rude and not pleasant. Location of hotel is on point - however better street signs are needed to enter into the NY NY Hotel- it’s very misleading some of the street signs.
Stayed 6 nights in Nov 2021

2/5 Poor

Traveled with partner
Disliked: Cleanliness
Room was not very clean, had mold in shower and jet tubv was not clean hair still in tub.
Stayed 6 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place a lot fun I have. People really nice
Stayed 4 nights in Nov 2021

4/5 Good

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were a bit more average than we were expecting but the location and amenities were excellent
Stayed 1 night in Nov 2021