Hopefully my experience was uncommon!
Posted Mar 13, 2017
Loved the hotel... John in the bar was great! My total experience wasn't great but 99% could be fixed by restaffing. I was surprised when I went first went in the room to find hair and a dirty washcloth in the bathroom. Maybe it was cleaned and forgotten... I really couldn't tell.
Next day my morning started with more than an hour wait for breakfast before I finally gave up and went the 19 miles down hill to another restaurant. Breakfast service wasn't just bad it was completely inept. Hiked around red rock for most of the day, chanced dinner at the hotel... good food, good service. Had a few drinks at the bar... great service, then went to bed. I was woke by the other family that rented my room as they entered in the middle of the night! Absolutely unacceptable, no apology, no adjustment... just pretended it didn't happen.