Leicester Castle Hotels

"excellent customer service and cleanliness"

"Our stay was disappointing from the moment we arrived. We checked in during the evening when the hotel was not busy, yet we still had to wait several minutes because the front desk receptionist (I believe her name was Debby) was apparently at the gas station on the corner. During that time, the hotel entrance and desk were left completely unattended, which felt unsafe and unprofessional. Although this is advertised as a smoke-free property, the receptionist was smoking behind the counter, and the smell was overwhelming when we walked in later that evening. She was friendly enough, but the overall experience felt careless. We were placed in a handicapped room at the end of the hall next to an exit door that slammed constantly all night and early morning, making it difficult to sleep. The room also did not seem properly accessible at all — the sink was too high, the hairdryer was stored on a top shelf, and the grab bars seemed poorly positioned. The room itself was very small. The morning staff was kind and helpful, but the evening experience overshadowed everything. The bed was extremely hard, the pillows were flat and uncomfortable, and despite booking two months in advance, it felt like we were thrown into a random leftover room."

"The staff was fine The facilities are a little old. No real complaints except the difficulty in finding food."

"The family and I had an amazing weekend at Cabin Creek."

"Wonderful place to stay! Owners were so kind and welcoming. The breakfast was delicious and the brewery next door was an extra bonus."

"Very clean and staff was very helpful. "

"What a great space! We had a family get together for my mom’s 80th birthday and this was a perfect location for it! We had envisioned sitting outside by the lake, playing some cornhole, fishing off the dock and letting the kids run around and tire themselves out. Unfortunately it rained all day. Fortunately there was ample space inside for everyone to gather and enjoy each others company. The fam room in the garage was wonderful. And everybody had a great time. I highly recommend the place! The owners were responsive, the place was nice and clean and we had all the amenities we needed. Loved our stay!"

"I was not told until I checked in and paid that there was no elevator and I had to lug my stuff up 2 fights of stairs. I am physically able but at times travel with older folks who would not be able to do that. I got there late and the vending machine on 2nd floor did not work to get drinks. I told the desk next day. Breakfast was fresh and food area very clean. Maybe a few food items for those who arrive late to buy would be good. "

"Glitter on one of the beds, no table or chair, only available outlet was behind one of the beds and a hole in the wall where possibly a smoke detector might have been. Did have a half sized mini fridge, full size microwave on top of it and coffee pot on top of that, towels and cable tv."