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“When we arrived at the hotel, the front desk staff greeted us warmly and were very friendly. Unfortunately, we had several issues with our room. We paid for two queen-size beds in the newly renovated, nonsmoking section because there were three people in our group. However, when we arrived, we were given a room with one king bed. After returning to the front desk, we were moved to a room with two beds, but it was located in the smoking section and had not been renovated. The two beds were also...