Will not stay here again
Posted Aug 8, 2016 on Hotels
Did not have my reservation when I arrived, blamed it on hotels.com not sending them the info. Asked to have my fridge defrosted, that never happened. They were supposed to change my room after that, but I was not told this until I checked out. Allowed large group of people to hang out around front doors and lobby being very loud, children running in halls until after midnight. No ice. I go to Richmond every August for a family reunion. Will find a new place to stay next year.