2/5 Poor
Verified traveler
Mar 21, 2020
Liked: Staff & service
Stayed 2 nights in Mar 2020
Altis Grand Hotel
Photo gallery for Altis Grand Hotel
Overview of Altis Grand Hotel
Altis Grand Hotel
4.3/5 Excellent
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Free airport shuttle
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Rua Castilho, 11, Lisbon, 1269-072
Explore the area
- Marquis of Pombal Square8 min walk
- Botanical Garden11 min walk
- Rossio Square15 min walk
- Lisbon (LIS-Humberto Delgado)20 min drive
Choose dates to view prices
About this area
Lisbon
Located in Lisbon's Lisbon City Center neighborhood, Altis Grand Hotel is in the city center and near the airport. The area's natural beauty can be seen at Principe Real Square and Botanical Garden, while Cinemateca Portuguesa Museum and Medeiros e Almeida Museum are cultural highlights. Lisbon Zoo and Lisbon Oceanarium are not to be missed. Guests love the hotel's central location.
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What's nearby
- Cinemateca Portuguesa Museum - 1 min walk
- Medeiros e Almeida Museum - 2 min walk
- Marquis of Pombal Square - 8 min walk
- Botanical Garden - 11 min walk
- Rossio Square - 15 min walk
Getting around
- Rato Station - 6 min walk
- Rossio Station - 14 min walk
- Humberto Delgado Airport (LIS) - 20 min drive
Restaurants
- Grill Dom Fernando — 1 min walk
- Rendez Vous Bistro — 1 min walk
- Guilty — 2 min walk
- K.O.B by Olivier — 2 min walk
- Restaurante Bistro4 — 3 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- Self parking on site (EUR 13 per day)
- Limited onsite parking
- Wheelchair-accessible parking available
- Free roundtrip airport shuttle from 8:00 AM - 5:00 PM
- Airport shuttle at scheduled times, on request
Food and drink
- Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 20 per person
- 2 restaurants
- 1 bar
- Room service available
- Coffee/tea in common area(s)
Things to do
- Fitness center
- Full-service spa
- Indoor pool
Family friendly
- Babysitting/childcare (surcharge)
- Indoor pool
- Laundry facilities
- Soundproofed rooms
Conveniences
- Banquet hall
- Elevator
- Free newspapers in lobby
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- French
- German
- Italian
- Portuguese
- Spanish
Business services
- 24-hour business center
- Conference space
- Meeting rooms
Outdoors
- Rooftop terrace
Spa
- 4 treatment rooms
- Aromatherapy
- Facials
- Manicures and pedicures
- Massages
- Massage/treatment rooms
- Sauna
- Spa open daily
- Spa tub
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- In-room accessibility (select rooms)
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Romance packages available
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Pillow menu
Bathroom
- Bathrobes
- Bidet
- Designer toiletries
- Hair dryer
- Shower/tub combination
- Towels
Entertainment
- Cable channels
- LCD TV
- Pay movies
Food and drink
- Minibar
More
- Connecting rooms available
- Desk
- Laptop-compatible safe
- Phone
- Slippers
- Soundproofing
- Turndown service
Similar properties
See similar properties
Lisbon
Lisbon City Center
Family friendly
5 star
Hotel
Guest rating 4+
Free WiFi
Washer and dryer
Policies
Check-in
Check-in from 2 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Renovations and closures
The property is closed between March 16 and April 30.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 14 years of age.
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for buffet breakfast: EUR 20 per person (approximately)
- Self parking fee: EUR 13 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Swim caps are mandatory in the pool and spa. Guests may bring their own or purchase a cap at the property.
Children under 16 years old are allowed in the spa's indoor pool until 4 PM and must be accompanied by an adult.
We should mention
This property offers transfers from the airport; guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
Property is also known as
Altis Grand
Altis Grand Hotel
Altis Grand Hotel Lisbon
Altis Grand Lisbon
Altis Hotel
Grand Altis
Hotel Altis
Hotel Altis Grand
Altis Grand Hotel Hotel
Altis Grand Hotel Lisbon
Altis Grand Hotel Hotel Lisbon
Frequently asked questions
Overall score and ratings
4.3
Excellent
4.4/5
Cleanliness
4.4/5
Staff & service
4.3/5
Amenities
4.2/5
Property conditions & facilities
5/5 Excellent
Verified traveler
Mar 16, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
5/5 Excellent
Verified traveler
Mar 14, 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
5/5 Excellent
Lucy
Mar 10, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely lovely hotel in ideal location
Stayed 4 nights in Mar 2020
5/5 Excellent
Melanie Anne
Mar 10, 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020