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Hotel Real Palacio

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Indoor spa tub
Standard Twin Room | Minibar, in-room safe, desk, blackout drapes
Deluxe Double Room | Minibar, in-room safe, desk, blackout drapes
Suite | Minibar, in-room safe, desk, blackout drapes

Overview of Hotel Real Palacio

VIP Access

Hotel Real Palacio

5.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
Rua Tomas Ribeiro 115, Lisbon, 1050-228

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    VIP Access
    Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
    • Expect exceptional service
    • Extra savings and perks for Rewards members

    Room options

    About this area

    Lisbon

    Located in Lisbon City Center neighborhood, Hotel Real Palacio is connected to a shopping center. Notable landmarks in the area include Rossio Square and Castle of São Jorge, and travelers wishing to experience a bit of culture can try Gulbenkian Museum. Don't miss out on a visit to Lisbon Oceanarium. Take an opportunity to explore the area for water adventures such as sailing. Guests love the hotel's quiet location.

    Getting around

    • Sao Sebastiao Station - 4 min walk
    • Entrecampos Station - 19 min walk
    • Humberto Delgado Airport (LIS) - 16 min drive

    About this property

    Hotel Real Palacio

    5-star luxury hotel in the heart of Lisbon City Center
    At Hotel Real Palacio, you can look forward to a roundtrip airport shuttle, a terrace, and a garden. For some rest and relaxation, visit the sauna or the steam room. The onsite restaurant, Real Cozinha Restaurante, features Portuguese cuisine. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
    You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self parking (surcharge), and a front desk safe
    • Free newspapers, multilingual staff, and smoke-free premises
    • Tour/ticket assistance, meeting rooms, and a banquet hall
    • Guest reviews give top marks for the quiet location
    Room features
    All guestrooms at Hotel Real Palacio boast thoughtful touches such as 24-hour room service and air conditioning, as well as amenities like late night room service and free WiFi. Guest reviews speak positively of the comfortable rooms at the property.
    Other conveniences in all rooms include:
    • Bathrooms with bidets and shower/tub combinations
    • 32-inch LCD TVs with cable channels
    • Childcare services, daily housekeeping, and desks

    Languages

    English, Portuguese, Spanish

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks and gloves available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking on site (EUR 9 per day)
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request

    Food and drink

    • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 11 for adults and EUR 6.50 for children
    • 1 restaurant
    • 2 bars/lounges
    • 24-hour room service

    Restaurants on site

    • Real Cozinha Restaurante
    • Real Sports Bar

    Things to do

    • Fitness center
    • Sauna
    • Spa tub
    • Steam room

    Family friendly

    • Babysitting (surcharge)
    • In-room child care (surcharge)
    • Soundproofed rooms

    Conveniences

    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Business services

    • 24-hour business center
    • Conference space
    • Meeting rooms

    Outdoors

    • Garden
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom (select rooms)
    • Bathroom emergency pull cord
    • Grab bar near toilet
    • In-room accessibility (select rooms)
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Bed sheets
    • Blackout drapes/curtains

    Bathroom

    • Bidet
    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower/tub combination
    • Towels

    Entertainment

    • 32-inch LCD TV
    • Cable channels

    Food and drink

    • Minibar

    More

    • Desk
    • Phone
    • Safe
    • Soundproofing

    More properties to consider

    See similar properties

    Policies

    Check-in

    93% of travelers were happy with check-in
    Check-in from 3 PM - midnight
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival
    If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for EUR 50.0 per day

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

    Optional extras

    • Fee for buffet breakfast: EUR 11 for adults and EUR 6.50 for children (approximately)
    • Airport shuttle fee: EUR 50 per vehicle (one-way)
    • Self parking fee: EUR 9 per day
    • Rollaway bed fee: EUR 50.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and cash
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Property is also known as

    Hotel Palacio Real
    Hotel Real Palacio
    Hotel Real Palacio Lisbon
    Palacio Hotel
    Real Palacio
    Real Palacio Hotel
    Real Palacio Lisbon
    Real Palacio Hotel Lisbon
    Hotel Real Palacio Hotel
    Hotel Real Palacio Lisbon
    Hotel Real Palacio Hotel Lisbon

    Frequently asked questions

    Is Hotel Real Palacio pet-friendly?

    No, pets are not allowed at this property.

    How much does it cost to stay at Hotel Real Palacio?

    As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Hotel Real Palacio on Oct 21, 2022 start from $146.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    How much is parking at Hotel Real Palacio?

    Self parking is available for EUR 9 per day.

    What time is check-in at Hotel Real Palacio?

    Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

    What time is check-out at Hotel Real Palacio?

    Check-out is at noon.

    Does Hotel Real Palacio provide a shuttle to the airport?

    Yes, there's an airport shuttle that runs on request. A fee of EUR 50 per vehicle applies.

    Where is Hotel Real Palacio located?

    Located in Lisbon City Center, this luxury hotel is within 2 mi (3 km) of Gulbenkian Museum, Rossio Square, and Castle of São Jorge. Commerce Square and Lisbon Oceanarium are also within 6 mi (10 km). Sao Sebastiao Station and Picoas Station are within a 5-minute walk.

    Can I cancel my reservation for free at Hotel Real Palacio and receive a full refund?

    Yes, Hotel Real Palacio offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Real Palacio cancellation policy on our site for more details about any exclusions or requirements.

    Overall score and ratings

    4.3

    Excellent

    Rating 5 - Excellent. 494 out of 996 reviews
    5 - Excellent 50%
    Rating 4 - Good. 359 out of 996 reviews
    4 - Good 36%
    Rating 3 - Okay. 93 out of 996 reviews
    3 - Okay 9%
    Rating 2 - Poor. 31 out of 996 reviews
    2 - Poor 3%
    Rating 1 - Terrible. 19 out of 996 reviews
    1 - Terrible 2%

    4.5/5

    Cleanliness

    4.4/5

    Staff & service

    4.1/5

    Amenities

    4.2/5

    Property conditions & facilities

    4.2/5

    Eco-friendliness

    5/5 Excellent

    Beatriz
    Traveled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Hotel has a very good location. It is located at a quiet neighborhood but close to amenities.
    Stayed 5 nights in Sep 2022

    5/5 Excellent

    Ivanil
    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Hotel is clean, and beautiful, breakfast is good. Everything were fine.
    Stayed 2 nights in Aug 2022

    4/5 Good

    Danielle
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The property is a bit out of the way of the main points of interest of the city, but a quick Uber drive. The room was large and well maintained and the facilities were nice.
    Stayed 1 night in Jul 2022

    5/5 Excellent

    Reyvys
    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    they gave me bottle wine only last day because i always asking for, no upgrade been gave to us :(
    Stayed 3 nights in Jul 2022

    1/5 Terrible

    lawrence
    Traveled with partner
    Disliked: Amenities, property conditions & facilities
    Staff was generally unhelpful, in fact reception actually had never heard of word “concierge” when asked if hotel had one. Booked room with balcony which was not a room with balcony.poor Wi-Fi in section of hotel I stayed in, bathroom shower design was such room flooded and other rooms apparently have same issue. No face soaps in bathrooms 2nd day found room not cleaned when I returned at 5pm. 3rd night housekeeping left someone else’s beanie hat on our bed as well as paper cup on floor and an empty bottle of water sitting there that should have been replaced. Health club was out of service at least one of the 3 days we were there. Never saw a bellman. A joke to call this a 5 star hotel.
    Stayed 3 nights in Jul 2022

    4/5 Good

    Johann
    Liked: Cleanliness, amenities, property conditions & facilities
    The hotel was training new personnel so service varied. Staff was friendly and helpful. Daniella helped me very well with a booking issue. Room was clean and nicely furnished. Perhaps getting a bit worn. Couldn't get plug out of bathroom sink, requested help but wasn't fixed till next day.
    Stayed 2 nights in Jul 2022

    3/5 Okay

    Diane, arlington heights
    Liked: Cleanliness, staff & service, amenities
    Disliked: Property conditions & facilities
    I was in room 106. There is a terrible problem with the shower and water running ALL over the bathroom floor. The carpet right outside the bathroom was always wet and you could see that this was an on going issue.
    Stayed 2 nights in Jul 2022

    1/5 Terrible

    Audrey
    Liked: Cleanliness
    Disliked: Staff & service, property conditions & facilities
    AC broken, no attempt to compensate.
    Stayed 1 night in Jul 2022

    1/5 Terrible

    James
    Traveled with partner
    Liked: Cleanliness, staff & service
    Disliked: Amenities, property conditions & facilities
    This hotel is in a nice part of Lisbon, it is quiet. It has a really cool sports bar. This hotel should be a 3* hotel, based on my experiences staying in Lisbon, Porto, and Aveiro at 3-5* hotels. The rooms are old, the AC does not work well at all, and the beds are not comfortable. I would not recommend staying here - if you can afford to stay here, then there are much better options in Lisbon (for example, the Dom Pedro is nearby, also 5*, and much much nicer).
    Stayed 2 nights in Jul 2022

    4/5 Good

    Spencer
    Traveled with partner
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Nice hotel and good location to Hop-on Hop-off bus stop. Restaurants also within easy walk, if you prefer going out to eating at the hotel. Hotel was good for breakfast and dinner. Comfortable beds. Staff helpful and friendly. All in all a good value.
    Stayed 4 nights in Jun 2022