Ratings based on 1,433 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Dubai
a very comfortable cosy hotel
Posted Jun 11, 2017
Pros: The location one can't beat. One is bang in the middle of all the action. the hotel is definitely one of the best on an overall rating.
Location: five minute walk is the tours start point, 10 min walk was the center point of lisbon, 10 minute walk south was the restaurants and clubs.
Doesn't have the bling entrance like some of the other modern hotels but has the right venues in the right areas. Its compact and the rooms are wonderful. The staff are very friendly, courteous and go out of the way to help you out. they guide you and warn you as first time travelers what to watch out for.The breakfast / turn down services / restaurants in the hotel very some of the things which impressed me. They have a nice cozy bar which is great for a quick drink.
Recommended
for Everyoneby A verified traveler from CT
Meet all expectations.
Posted Jun 5, 2017
Pros: Everything as explained above.
Cons: Nothing that I can think of off hand. Just to keep doing what they are doing because it works.
Location: Hotel is located across from a little park and surrounded by lovely high end shopping. Train station is within walking distance .
From the moment that we checked in until we checked out we were treated like royalty. The staff was attentive to our every need making sure that we were comfortable and enjoying our stay, from restaurant recommendations, to car service for our sight seeing tours.
The rooms were comfortable and clean, the restaurant at the hotel was excellent.
I would highly recommend the Sofitel and would plan to visit again.
Recommended
for Everyoneby A verified traveler
Pleasantly surprised
Posted Jun 5, 2017
Pros: bed size and cleanliness of the room
Cons: Improve the waste management so there is no odor in the hall ways.
Location: The location was EXCELLENT, right in the heart of shopping and dining. To reach other locations in Lisbon was made very easy.
I found the hotel to be quite pleasant and the staff were very friendly and informative. I only had two concerns. The first being, the smell that began on the 4 th day. It seemed as if there was a sewage drain back up or leak. The smell was prevalent in the hall ways and lobby. Not so much that it would be alarming, but to my sensitive nose I couldn't ignore it. The second concern was a minor issue and was rectified immediately. Upon check out we had small charges to the room from breakfast, that were erroneous. This was brought to the staffs attention, and immediately removed from the bill. Despite these two issues, I would still stay at this facility again.
Recommended
for Familiesby A verified traveler from Guildford, UK
Nice hotel at a good location
Posted Jun 4, 2017
Pros: location
Location: tram ride; city centre.
This is a smallish Sofitel that we had stayed so far. The rooms are in good condition, and always kept clean and tidy. The staff are welcoming and attentive. The hotel is very conveniently located; walking distance to the bustling town centre, and the metro is just in front of the hotel.
by A verified traveler
Good location
Posted May 31, 2017We were a bit taken aback when at check in they charged us 200 in advance for incidentals. We've never had anyone do that it was low class for sure. But be warned small draft beer at the bar is 8 euro
Recommended
for Everyoneby A verified traveler
Posted May 24, 2017
Great location, comfortable and clean, would stay again. Breakfast price ridiculous so ate elsewhere.
Recommended
for Everyoneby A verified traveler from Fayetteville, AR
Can't beat a Sofitel
Posted May 16, 2017
Pros: Customer service, especially Claudia, was beyond compare.
Cons: The food from the restaurant
Location: Metro stop , fantastic shopping within steps. If you are willing to walk, most everything is within 1.5 miles, i.e. Train station, riverfront, more
I always try to stay at Sofitel hotels. This one was over the top regarding customer care. The rooms were great also. The restaurant was not up to Sofitel standards with the exception of pastry. However I must add that my comparison is to the Cafe at the Sofitel in Chicago which is an outstanding restaurant. Location, very convenient. Would definitely stay there again.
Recommended
for Everyoneby A verified traveler
Great location, elegant and sophisticated.
Posted May 11, 2017Nicely appointed rooms are a bit small but have all you need. We had corner suite two bathrooms and it was great. Pricey but awesome craft cocktails in comfortable chic bar. Good breakfast worth the fee if included in room rate.
by A verified traveler from Muskoka Canada
Posted May 10, 2017
The bed quality was not the best. The hotel was quiet, as we were facing the interior. The room was very dark.
Recommended
for Everyoneby A verified traveler from Lisbon
central location
Posted Apr 15, 20172 of us with our 8 year old stayed here during the Easter break. Central location and apart from hop on hop off we didn't use any other transport as most things you can walk to. We had a junior suite which was spacious and the staff were very warm/welcoming and friendly. Complimentary chocolate and pastry selection was delicious. Enough cartoon channels on TV. wifi came free with the junior suite and I must say the speed was amazing.