WORST experience ever!
Posted Oct 20, 2015
Left Heathrow 9:15pm, taxis doubled fee or refused to drive us since it was five miles away. Airport helper arranged driver to get us there, delay caused us to arrive shortly after the 10:00pm check-in deadline, place was totally dark, no lights on, no one around! Door was open, we entered, found phone #, called, man came & said we're out of luck, he didn't have keys, we couldn't stay, despite two rooms already pd for! He'd call taxi for us to return to airport. We'd already arranged & pd for a ride to airport at 6:00am so we'd be out that money too. He then said there was ONE other option, if we each paid another 20 pounds, for "late arrival fee" he'd see what he could do. We had no choice, agreed to pay, and wouldn't you know - the keys "magically" appeared! Room & bathroom was dirty, it's in airport flight path, heard planes take off the whole 7 hrs we were there. Never again & can't recommend!