They take advantage of the customer. They charge for dinner, they don't have activities in the night. Also one of my group of 9 people, aet a hamburguer and he fels bad, then the mother asked for ambulance but the hotel called the paramedic, he called de privite doctor. Both said they work for the hotel. The doctor charge my friend $125 for visiting their son, but because used serum the total was $450. A LOT!!! He left the neddle with serum but he never show up to picked up the neddle. The next day at night my friends saw he charge $875 WHY??? We called him several times, he never answerd. The receptionist call the doctor and he inmidiatly answer her BUT he doesn't want to talk with us. He knows the next day we have to fly to USA. The manager said he doesn't work with us, also said the paramedic doesn't work with us (but he has an office in the hotel) We call the police, in the hotel the officer said this is a fraud case, tomorrow you have to go to the police station...but tomorrow really early we have to fly... that was our experience with Pueblo Bonito Rose, with people who steal and take advantage of the turist as much as posible There is definitely a busines in all of this. Why they didnt call the ambulance? Because is a good business from some victim more.
Another issue is the fly. We paid almost $4,000 dollars for 4 days, more expensive than Cancun which is better. The carry on bagscame in other fly why? Because we were the last on the line. THAT'S NO FAIR