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SureStay Plus Hotel by Best Western Lubbock Medical Center

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Free rollaway beds, WiFi, bed sheets

Overview of SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning
Map
3901 19th Street, Lubbock, TX, 79410

Explore the area

  • Popular LocationTexas Tech University2 min walk
  • Popular LocationCovenant Lakeside Hospital9 min walk
  • Popular LocationUnited Supermarkets Arena18 min walk
  • AirportLubbock, TX (LBB-Preston Smith Intl.)13 min drive

Room options

About this area

Lubbock

Located in Lubbock, SureStay Plus Hotel by Best Western Lubbock Medical Center is in the city center. Carlock Building and Tubbs-Carlisle House are local landmarks, and travelers looking to shop may want to visit West End Center and South Plains Mall. Joyland Amusement Park and Water Rampage are also worth visiting.

What's nearby

  • Texas Tech University - 2 min walk
  • Covenant Lakeside Hospital - 9 min walk
  • United Supermarkets Arena - 18 min walk
  • Maxey Park - 19 min walk
  • University Medical Center - 3 min drive

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • Jazz - 4 min walk
  • Hayashi MidTown - 4 min walk
  • Thai Pepper - 5 min walk
  • La Madeleine Lubbock - 11 min walk
  • Five Guys - 11 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel in the city center
Take advantage of free continental breakfast, a terrace, and laundry facilities at SureStay Plus Hotel by Best Western Lubbock Medical Center. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • RV/bus/truck parking, an elevator, and a vending machine
  • A 24-hour front desk, smoke-free premises, and 2 meeting rooms
  • Guest reviews speak well of the pool, helpful staff, and location
Room features
All guestrooms at SureStay Plus Hotel by Best Western Lubbock Medical Center feature perks such as air conditioning and separate sitting areas, in addition to amenities like WiFi. Guest reviews give good marks for the clean, comfortable rooms at the property.
More amenities include:
  • Bathrooms with spring water tubs and hydromassage showers
  • 50-inch TVs with satellite channels
  • Separate sitting areas, free extra beds, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • 1 bar

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business center
  • Conference space (1640 square feet)
  • Meeting rooms - 2

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/tub combination
  • Spring water bathtub

Entertainment

  • 50-inch TV
  • Satellite channels

More

  • Connecting rooms available
  • Free local calls
  • Phone
  • Separate sitting area

More properties to consider

See similar properties

Policies

Check-in

83% of travelers were happy with check-in
Check-in from 4:00 PM - 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of Sep 26, 2022, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on Oct 3, 2022 start from $67.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center pet-friendly?

Yes, this property allows pets with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in is from 4:00 PM - 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Lubbock Medical Center located?

Located in the heart of Lubbock, this hotel is within 1 mi (2 km) of Covenant Lakeside Hospital and Texas Tech University. United Supermarkets Arena and Maxey Park are also within 1 mi (2 km).

Can I cancel my reservation for free at SureStay Plus Hotel by Best Western Lubbock Medical Center and receive a full refund?

Yes, SureStay Plus Hotel by Best Western Lubbock Medical Center offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Plus Hotel by Best Western Lubbock Medical Center cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.4
Rating 5 - Excellent. 239 out of 1003 reviews
5 - Excellent 24%
Rating 4 - Good. 299 out of 1003 reviews
4 - Good 30%
Rating 3 - Okay. 196 out of 1003 reviews
3 - Okay 20%
Rating 2 - Poor. 144 out of 1003 reviews
2 - Poor 14%
Rating 1 - Terrible. 125 out of 1003 reviews
1 - Terrible 12%

3.4/5

Cleanliness

3.7/5

Staff & service

3.6/5

Amenities

3.2/5

Property conditions & facilities

3.7/5

Eco-friendliness

4/5 Good

Donna
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was clean and comfortable.
Stayed 1 night in Sep 2022

1/5 Terrible

Savannah
Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude when checking in. Rooms were so dirty and some had MOLD. We had family members in other rooms that had trash and food left in the rooms! We asked to switch us rooms, they did but somehow the ones we were moved to were worse. We all had babies with us, we mentioned to the staff about the mold and our kids can get sick, they said okay, you would just come back and let us know. Horrible everything.
Stayed 2 nights in Sep 2022

1/5 Terrible

Charles M.
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just an old property trying desperate to survive. Save extra $$$ ahead of time and stay at a decent brand.
Stayed 3 nights in Sep 2022

5/5 Excellent

Deanna
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the Tech campus and close to restaurants and shops. They are also repainting the outside, which is a great update.
Stayed 1 night in Sep 2022

4/5 Good

Timothy, Grinnell
Traveled with family
Liked: Cleanliness, staff & service, amenities
This is an older property which is undergoing some updates. The windows all had plastic over them as they were painting the entire outside. The room was comfortable and clean. Did not have time to take advantage of the two free drinks at the 2nd floor lounge. Pool area was also getting work done. Looks like it could be fun when done.
Stayed 4 nights in Sep 2022

4/5 Good

hector
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were clean and comfortable.good location for visiting texas tech
Stayed 3 nights in Aug 2022

4/5 Good

Alexander
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2022

5/5 Excellent

Lanny
Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was very clean and welcoming staff
Stayed 1 night in Aug 2022

5/5 Excellent

Jeremy
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Texas Tech University
Stayed 1 night in Aug 2022

5/5 Excellent

Nikolas
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our 2 night stay! The room was clean, staff was friendly, and the breakfast was decent. Definitely recommend.
Stayed 2 nights in Jul 2022