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SureStay Plus Hotel by Best Western Lubbock Medical Center

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

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Outdoor pool
Outdoor pool
Outdoor pool
Free rollaway beds, WiFi, bed sheets

Overview of SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 out of 5
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Free airport shuttle

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
3901 19th Street, Lubbock, TX, 79410

Explore the area

  • Popular LocationCovenant Lakeside Hospital9 min walk
  • Popular LocationMaxey Park19 min walk
  • Popular LocationTexas Tech University1 min drive
  • AirportLubbock, TX (LBB-Preston Smith Intl.)13 min drive

Choose dates to view prices

About this area


Located in Lubbock, SureStay Plus Hotel by Best Western Lubbock Medical Center is in the city center. Maxey Park and Clapp Park reflect the area's natural beauty and area attractions include Texas Water Rampage and Science Spectrum. Looking to enjoy an event or a game while in town? See what's happening at United Supermarkets Arena or City Bank Coliseum.

What's nearby

  • Covenant Lakeside Hospital - 9 min walk
  • United Supermarkets Arena - 18 min walk
  • Maxey Park - 19 min walk
  • Texas Tech University - 1 min drive
  • University Medical Center - 3 min drive

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive


  • Jazz — 4 min walk
  • Thai Pepper — 5 min walk
  • La Madeleine Lubbock — 11 min walk
  • The Egg & I — 11 min walk
  • Abuelo's Taqueria — 12 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel with free breakfast, near Texas Tech University
An outdoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include conference space, laundry facilities, and a 24-hour front desk. All 112 rooms boast spring water baths and offer WiFi and sitting areas. For a bit of entertainment, TVs come with satellite channels, and guests will also find hydromassage showerheads and free local calls.
SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Free roundtrip airport shuttle from 6 AM - 10 PM

Food and drink

  • Free continental breakfast available daily

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free rollaway/extra beds
  • Laundry facilities
  • Outdoor pool


  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (1640 square feet)
  • Meeting rooms - 2


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk


  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Free rollaway beds


  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/tub combination
  • Spring water bathtub


  • 50-inch TV
  • Satellite channels


  • Connecting rooms available
  • Free local calls
  • Phone
  • Separate sitting area

Similar properties

See similar properties



Check-in from 4:00 PM - 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Up to 80 lbs
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 197 out of 973 reviews
5 - Excellent 20%
Rating 4 - Good. 313 out of 973 reviews
4 - Good 32%
Rating 3 - Okay. 205 out of 973 reviews
3 - Okay 21%
Rating 2 - Poor. 140 out of 973 reviews
2 - Poor 14%
Rating 1 - Terrible. 118 out of 973 reviews
1 - Terrible 12%




Staff & service




Property conditions & facilities

3/5 Okay

Did not stay. Had Personal issues. Tried to cancel the Expedia reservations, prior to the time deadline to be able to cancel, and was not able to cancel due to Expedia run around B.S. with their Live Chat!!! I will NOT Use Expedia services any more and recommend, calling the Hotel and booking the room one’s self. That way you are able to cancel if the need arises. And the rooms rates are same price, it not less!!! Take me off your LIST, Expedia!!!
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were only there for a few hours. We needed a place to sleep and shower for a long drive home the next day. The hotel staff was friendly and the room was clean and comfortable.
Stayed 1 night in Jun 2021

3/5 Okay

Liked: Staff & service
Stayed 1 night in May 2021

1/5 Terrible

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed due to "construction" lounge was more like a home bar, the trash was full while staff was on computer, beyond overpriced found out the night i booked for dropped price by like 100 less then what payed 2 3 days prior. Just completly unsatisfied.
Stayed 1 night in May 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is by far the worst hotel we have ever stayed at. The night stand, phone and clock radio hadn’t been cleaned and had food particles on it and white particles all over it. The bathroom door had a hole in it that was patched but never painted. It rained the night of our stay and it leaked into our room and the floor was wet the next morning. At 2 in the morning a fight broke out in front of our room with people screaming and fist fighting and then speeding away. The next morning the hallways smelled like pet urine. The fridge in our room was going out and made noises all night. The beds are horrible and uncomfortable. We also were planning on using the pool but it was brown with dirt and looked to be out of order. No mention on the websites that it was out of order. We are so disappointed with every aspect of this hotel especially for the amount of money we spent on the room.
Stayed 1 night in May 2021