Luminous Lagoon Tours

This property is beautiful ! It is a tremendous property. I woke up one morning and walked the whole property and it took me about 20 minutes ( this was including both hotels). I stood at the Eden bay for my birthday and I was pleasantly surprised throughout my stay. The pool is the first thing you see as you walk out of the check in area and you’re going to be in aww of how beautiful and big it is. The staff members were helpful and fun ! While at the pool we were helped by Amanda for our drinks and katana, fresh and Billy kept us entertained. We attended the bob Marley tribute show and were pleased with the entertainment, the food for the show was ok. They have so many options for food and it was all good and great service. One thing I would say I wasn’t impressed with was the beach. There is a lot of rocks and you have to find the right area to swim, other than that it was great! I’m looking forward to coming back to the property.

Very poor service Rude staff Incompetence and common sense missing Not organized for groups Not able to accommodate family dinners 2-3 hour wait for diner Disorganized no leadership Room tenants hit or missing of they give you towel or replenish Staff only give attention if you give money