Country Inn & Suites by Radisson, Madison, WI

I liked the Breakfast there and the willingness of the Director to help out when there was a problem. Also the location of the rooms in which I had was assigned were nicely located where one can enjoy the view of the lake. I did not like that the TV in my room was not checked to see if it was working.Then I had to move to another room in which the phone was out of order, and I had to go downstairs to tell the office that. Moreover, the WiFi was on and off and so I had to go down stairs to work in the computer room. However, I am a professor of Arabic and I was late in responding to my students. Also, my husband has tremors in his hands and lives in a Senior Home. When we asked the young lady at the front desk to help him download his Uber app to go back to the Senior home, she said she has no idea how to do that. I strongly suggest that all your front desk employees need to be trained to download Uber Apps for disabled clients in your hotel. The other Country Inn in Madison proper in which we stayed in February was friendlier and willing to help him in this regard. Last but not least, the keys to my room would not open and I had to go downstairs to the office three consecutive times to get it fixed.

In general the room was clean. The bathtub was the problem. I don’t think it had been cleaned since the last customer. On top of that, the drain was totally clogged. It was gross and disgusting taking a shower in standing water. If someone had cleaned it, they would have realized that no water was draining. The Kleenex box was also empty. Another clue that the bathroom wasn’t cleaned. I don’t think we will ever stay here again.