PrimeStay Extended Suites by IHG

Property class: 3

Choose dates to view prices

Located close to East Towne Mall, PrimeStay Extended Suites by IHG provides a free breakfast buffet, a free manager's reception, and dry cleaning/laundry services. Enjoy the 24-hour gym, as well as activities like basketball. In addition to a 24-hour business center and a snack bar/deli, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Suite

A bed with white bedding and pillows against a wooden headboard.

Standard Suite

  • 500 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower (Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms, Roll-in Shower (Communications)

  • 750 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite

A bed with white bedding and pillows against a wooden headboard.

Premium Suite

  • 750 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom, Accessible Bathtub (Mobility,Communications)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Studio Suite, 1 King Bed, Accessible Bathtub (Mobility,Communications)

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Bedroom

A bathroom with a shower curtain, a sink, a mirror, and glass towel holders.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Hot tub
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About the neighborhood

Located in Madison, PrimeStay Extended Suites by IHG is in the city center. Madison Children's Museum and UW Goodspeed Family Pier are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Olbrich Botanical Gardens and Sun Prairie Family Aquatic Center. Looking to enjoy an event or a game? See what's going on at Kohl Center or Camp Randall Stadium. Visit our Madison travel guide
Map
4862 Hayes Rd, Madison, WI, 53704

What's nearby

  • A plate of food with various items including a salad, meat, and a drink.
    East Towne Mall
    14 min walk - 0.8 miles
  • A city skyline at sunset with a large domed building in the center.
    Alliant Energy Center
    13 min drive - 14.3 miles
  • A large domed building surrounded by modern cityscape and a body of water.
    Wisconsin State Capitol
    18 min drive - 10.4 miles
  • A football stadium with a large crowd, a marching band, and a sunset sky.
    University of Wisconsin-Madison
    20 min drive - 11.0 miles
  • A stone archway with inscriptions and statues, surrounded by greenery.
    Camp Randall Stadium
    21 min drive - 16.7 miles

Getting around

  • Madison Station
    22 min drive
  • Dane County Regional Airport (MSN)
    14 min drive

Restaurants

  • McDonald's
    14 min walk
  • Chick-fil-A
    19 min walk
  • Culver's
    3 min drive
  • Texas Roadhouse
    15 min walk
  • Portillo’s
    16 min walk

About this property

PrimeStay Extended Suites by IHG

  • Hotel near East Towne Mall
  • A free breakfast buffet, a free manager's reception, and dry cleaning/laundry services are just a few of the amenities provided at PrimeStay Extended Suites by IHG. Enjoy the 24-hour gym, as well as activities like basketball. Free in-room WiFi is available to all guests, along with a 24-hour business center and a snack bar/deli.
  • You'll also enjoy perks such as:
    • An indoor pool
    • Free self parking
    • Smoke-free premises, a front-desk safe, and a water dispenser
    • An elevator, luggage storage, and barbecue grills
  • Room features
  • All 66 individually furnished rooms feature comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
  • Extra conveniences in all rooms include:
    • Pillowtop mattresses, sofa beds, and free cribs/infant beds
    • Bathrooms with shower/tub combinations and hair dryers
    • 32-inch LCD TVs with premium channels
    • Wardrobes/closets, separate sitting areas, and separate dining areas

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Frequently asked questions

Does PrimeStay Extended Suites by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at PrimeStay Extended Suites by IHG?

As of Oct 25, 2026, prices found for a 1-night stay for 2 adults at PrimeStay Extended Suites by IHG on Nov 1, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PrimeStay Extended Suites by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at PrimeStay Extended Suites by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25.00 (subject to availability).

What time is check-out at PrimeStay Extended Suites by IHG?

Check-out is at 11:00 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is PrimeStay Extended Suites by IHG located?

Located in Greater Sandburg, this hotel is within 1 mi (2 km) of American Center and East Towne Mall. Madison Area Technical College and Sycamore Dog Park are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

PrimeStay Extended Suites by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.8

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 166 out of 315 reviews
Rating 8 - Good. 85 out of 315 reviews
Rating 6 - Okay. 32 out of 315 reviews
Rating 4 - Poor. 13 out of 315 reviews
Rating 2 - Terrible. 19 out of 315 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Spacious rooms and nice breakfast.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. Having the separate spaces and the kitchen made it easy for my family to stay in the same room comfortably. The outdoor areas were accessible and came in handy for a 4th of July cookout. The pool might be in need of a bit of fixing up.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious , friendly, welcoming staff, and a peaceful environment
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option with kitchen. Stayed for 5 days on a work trip. Convenient to my work location. Would stay again. Great Staff!
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My suite has a full fridge and stove. I was able to make mostaciolli, nachos and all lol. I was there for a funeral and everyone was able to come back to the hotel and sit on the patio comfortably.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having kitchen appliances was very helpful. The room was spacious for us.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations. Nice suite room, and a good value.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a grandma. I booked a 2 bedroom, 2 bathroom suite because I was traveling with my Granddaughter and her friend. We had a 2 night stay. The hotel is decent for the price. Our stay had no complaints. It's close to everything! The staff is friendly and helpful. We never had breakfast, so I cannot comment
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and very friendly staff.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was superb. They made us feel at home during the blizzard we dodged. Accomodations were extremely comfortable. We have never previously had this high level of hospitality. Thank you all!.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there is awesome, and clean place!
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and the 2 bedroom suite made the 4 of us very comfortable.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great room loved the fireplace and spacious room.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and roomy
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Clean property, good location. Disappointed with the sub-par breakfast.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Room was described exactly how it was.It was nice to have two separate bedrooms and kitchen was well equipped with dishes and everything
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Actually a very nice facility. Close to restaurants and shopping. Room was quiet. Staff friendly. Laundry.
Stayed 7 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice hotel. The room was pretty comfortable, beds were good, breakfast was also good. My obly complaint was the powder room design, the tp holder should be free standing. Where its mounted practically overhangs the toilet bowl.
Stayed 2 nights in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Okay, but tired

This is located with a dozen other name brand hotels, so we were surprised to find out how tired the decor was. Beat up walls in the elevator, groans when the elevator was working, tired furniture in the room. But, I'm happy the breakfast offerings were varied and they used washable plates. We just needed to crash for the night, but if I would to spend more time in town, or had a different purpose, I would choose another hotel.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay, but...

I enjoyed my stay at the Residence Inn. The kitchen was well stocked with what I needed and the room was comfortable. Overall the stay was nice. There were two issues: 1. The toilet didn't flush properly. The water filled up really high and I was concerned that it was going to overflow. The front desk staff offered two good solutions--move to another room or use a pludger. 2. The tissue metal dispenser was too close to the toilet and the toilet was too close to the wall. I banged my elbow several times on the dispenser's sharp edges. That was painful and very unpleasant. The employees were very friendly and professional. They really helped me have a pleasant stay.
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Wouldn’t do it again!

Variety of shopping and eating around the hotel was great. The hotel itself was ok…just ran down. The reason for the poor score is, hotel staff came in and out of the room (not housekeeping) multiple times without communicating. We could not get a clear answer as to why they went in the first time. The second was to remove the C02 detector (first thing in the morning while we were in pajamas), then entered again in the afternoon while we were gone. This was all within 24 hours. I spoke with the assistant GM Nat. Who thought me being upset by this was funny. She told me they were doing routing maintenance and were not sure how many more times the would be in and out and they weren’t required to inform us. She also stated hotels weren’t required to let us know. Those are just the entries I knew about…being that it was just us 2 females traveling, we felt unsafe with random men letting themselves in and out of the room.
Stayed 6 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff was amazing and very helpful. The parking lot is on the smaller side so it was very difficult in the evenings to find parking. Parking was never a problem in the day time though.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!!!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room With kitchen. The only problem was finding parking on site after 9pm.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Broken couch bed. Dangerously broken. Very cold free coffee all day. But the room itself was awesome.
Stayed 2 nights in Aug 2026