Marignane Vacations from $1,383

La chambre trop petite, il n’y avait pas de coffre, pas de frigo, pas de cafetière, pas de micro onde

Reception was curt, abrupt and too firm on 3pm check-in. Hostile and lacking customer service. You have a right to look after guests arriving before 3pm, handling guests and suggesting where to go for lunch and welcoming with drinks would have gone a long way.

Staff au top mais hôtel vieillissant

We had a wonderful stay at the Sofitel Marseille. The hotel's location is both practical and spectacular, offering breathtaking views over the Old Port and the Mediterranean while being just a short walk from the city's main attractions. The room was spacious, quiet, and extremely comfortable, making it easy to relax after a day of exploring. One of the highlights of our stay was the breakfast, which offered an excellent selection of fresh, high-quality products in a beautiful setting overlooking the harbor. What truly made the experience stand out was the exceptional customer service. Every member of the staff was welcoming, attentive, and genuinely committed to making our stay enjoyable. A fantastic hotel that combines stunning views, outstanding comfort, an excellent breakfast, and first-class hospitality. We would gladly stay here again.

To be fair, this once elegant property is in a great location and the breakfast buffet & morning restaurant staff were excellent. Also, we were there in the middle of a severe heat wave, so staff and systems were strained to the max. Housekeeping staff were VERY NICE, but Front Desk - not so much. Our room's A/C fan was on maximum and it simply wasn't able to keep up. By Day2 of our stay, water began dripping from the ceiling steadily - we had to physically move our bed away from it. Since the hotel was booked with a large group tour 2 nights of our stay, there was no food for dinner for us on those nights. Literally, the overwhelmed staff told us to "Go away". So French! All in all this once wonderful hotel needs updating. We loved it's historic ambience and location but encounters with rude and overwhelmed staff weren't very nice at all. The good news is it was only 1 block from a very nice Italian bistro with great coffee, wonderful ice cream and cheerfully friendly staff. We loved Avignon but not in 100 degree heat with everything and everybody stressed to the maximum.