“The mattresses were very uncomfortable, so a good nights sleep was not achieved. Also, the door must be locked with the key from inside the room, which felt unsafe in the event of a fire or emergency.”
“The front desk on arriving was not super friendly, probably because we had two service dogs with us. They tried to charge us for the service dogs, though that is both against Hotels.com policy and Italian law.
The room was OK, large, with a nice balcony. The shower, though, had mold on the showerhead nozzles.
Breakfast was OK, but limited selection, and again originally an issue with the service dogs being allowed with us into the restaurant. They want us to sit outside!
Fortunately, the……