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Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Photo gallery for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 star property

9.0/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
2701 Highway #2 Hostos Avenue, Mayaguez, 00680

Explore the area

  • Popular LocationParque Del Litoral4 min drive
  • Popular LocationPlaya El Maní5 min drive
  • Popular LocationUniversity of Puerto Rico Mayagüez Campus17 min drive
  • AirportAguadilla (BQN-Rafael Hernandez)47 min drive

Room options

About this area

Mayaguez

Located in Mayaguez, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel is in a shopping district. Don't miss out on a visit to Mayagüez Zoo. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • Parque Del Litoral - 4 min drive
  • Playa El Maní - 5 min drive
  • Tropical Agriculture Research Station - 14 min drive
  • University of Puerto Rico Mayagüez Campus - 17 min drive
  • Mayagüez Zoo - 28 min drive

Getting around

  • Rafael Hernandez Airport (BQN) - 47 min drive

Restaurants

  • Casiano's Chicken & Ribs - 4 min walk
  • Ponderosa Steakhouse - 10 min walk
  • Applebee's - 13 min walk
  • Hacienda Latina - 4 min drive
  • Massa - 5 min drive

About this property

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5-star hotel in a shopping district
You can look forward to a casino, dry cleaning/laundry services, and a bar at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel. Hit the jackpot at this hotel with amenities such as 8 casino gaming tables, bingo, and 343 slot machines. The onsite restaurant, West Coast Bistro, features local and international cuisine. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an elevator, and concierge services
  • Smoke-free premises, luggage storage, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms feature comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 17-19 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • West Coast Bistro
  • Bar

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business center
  • Conference space (3747 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 casino gaming tables
  • 343 casino slot machines
  • Bingo
  • Casino (8000 square feet of space)
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 17 and USD 19 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Frequently asked questions

Does Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel on Dec 11, 2022 start from $149.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?

Check-in is from 3:00 PM - 6:00 AM.

What time is check-out at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel?

Check-out is at noon.

Where is Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel located?

Situated in a shopping district, this hotel is 3 mi (4.9 km) from University of Puerto Rico Mayagüez Campus and 4.6 mi (7.4 km) from Mayagüez Zoo.

Can I cancel my reservation for free at Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel and receive a full refund?

Yes, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.0

Wonderful

Rating 10 - Excellent. 685 out of 1004 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 230 out of 1004 reviews" "
" "8 - Good 23%
Rating 6 - Okay. 44 out of 1004 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 21 out of 1004 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 24 out of 1004 reviews" "
" "2 - Terrible 2%

9.3/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Poor

David
Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room has a unique smell like old, that situation provokes allergy to me.

10/10 Excellent

Pedro
Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like area surrounding property
Stayed 1 night in Dec 2022

10/10 Excellent

JUAN, GURABO
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2022

10/10 Excellent

Irvin Rodriguez
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel, super limpio y comodo. Lo recomiendo
Stayed 1 night in Nov 2022

10/10 Excellent

Maria Lourdes
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 1 night in Nov 2022

10/10 Excellent

isa
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Súper limpio. Muy amigables y el desayuno estuvo excelente.
Stayed 1 night in Oct 2022

8/10 Good

Daniel
Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Oct 2022

10/10 Excellent

isidoro, trujillo alto
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin and check out. Good breakfast !!
Stayed 1 night in Sep 2022

10/10 Excellent

ALICE
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been an amazing experience and I just want to Thank The Holiday Inn Tropical Casino Hotel for their tentativeness to their guest and ensuring our safety at all times among other things. I give them a 5 stars plus They not only made sure of me and my family safety but that we were taken care of in many ways. Just know you are in good hands and they are very well prepared In Case of any hurricane. From the reception desk, housekeeping, concierge, security, kitchen , and the bartender, the hospitality treatment was phenomenal. Everything is going well and can be and despite What is happening Thank you all at the Holiday Inn Tropical Casino in Mayaguez for tending to your guest as if we were your family, we could not have asked for anything more
Stayed 4 nights in Sep 2022

10/10 Excellent

Mirna
Traveled with family
Liked: Cleanliness, staff & service
Zulirka who works in the dining area was outstanding. She catered to my family and went beyond the scope of her work. She made our stay pleasant as well as the staff in the front desk. But the casino sucks and managed very poorly. People are aggressive players and disrespectful. STAY AWAY . Otherwise the rooms are comfortable, clean and staff is great
Stayed 1 night in Sep 2022