4/5 Good
Awilda
Traveled with family
Nov 16, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
Photo gallery for Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
Overview of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
- Social distancing
2701 Highway #2 Hostos Avenue, Mayaguez, 00680
Explore the area
- Club Deportivo Del Oeste22 min drive
- Domes Beach23 min drive
- Sandy Beach26 min drive
- Aguadilla (BQN-Rafael Hernandez)30 min drive
Choose dates to view prices
About this area
Mayaguez
Located in Mayaguez, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel is in a shopping district. Don't miss out on a visit to Mayaguez Zoo. Spend some time exploring the area's activities, including outlet shopping and golfing.
What's nearby
- University of Puerto Rico Mayaguez Campus - 4 min drive
- Playa El Maní - 6 min drive
- Club Deportivo Del Oeste - 22 min drive
- Domes Beach - 23 min drive
- Sandy Beach - 26 min drive
Restaurants
- West Coast Bistro — 1 min walk
- Bar — 1 min walk
- Casiano's Chicken & Ribs — 4 min walk
- Merendola — 9 min walk
- Ponderosa Steakhouse — 10 min walk
Getting around
- Rafael Hernandez Airport (BQN) - 30 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- Free self parking on site
- Wheelchair-accessible parking available
Food and drink
- Buffet breakfast available for a fee daily 6 AM–11 AM: USD 17-19 per person
- 1 restaurant
- 1 bar/lounge
- Room service available
Things to do
- Children's pool
- Fitness center
- Outdoor pool
Family friendly
- Children's pool
- Free cribs/infant beds
- Laundry facilities
- Outdoor pool
- Refrigerator
- Soundproofed rooms
Conveniences
- ATM/banking services
- Elevator
- Free newspapers in lobby
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
Languages spoken
- English
- Spanish
Business services
- 24-hour business center
- Conference space (3747 square feet)
- Meeting rooms
Outdoors
- Pool sun loungers
- Pool umbrellas
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Assistive listening devices available
- Braille signage
- In-room accessibility (select rooms)
- Roll-in shower (select rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- 8 casino gaming tables
- 343 casino slot machines
- Bingo
- Casino (8000 square feet of space)
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Free cribs/infant beds
- Hypo-allergenic bedding
- Pillow menu
Bathroom
- Free toiletries
- Hair dryer
- Shower/tub combination
- Towels
Entertainment
- Flat-screen TV
- iPod dock
- Premium channels
- Satellite channels
Food and drink
- Coffee/tea maker
- Refrigerator
More
- Connecting rooms available
- Desk
- Free local calls
- Free newspapers
- Iron/ironing board
- Laptop-compatible safe
- Laptop-friendly workspace
- Phone
- Soundproofing
Similar properties
See similar properties
Mayaguez
Guest rating 4.5+
Business friendly
3 star
Air conditioned
Pool
Hotel
Policies
Check-in
Check-in from 3:00 PM - 6:00 AM
Minimum check-in age - 21
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 17 and USD 19 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Hotel
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Mayaguez
Frequently asked questions
Overall score and ratings
4.5
Wonderful
4.7/5
Cleanliness
4.6/5
Staff & service
4.3/5
Amenities
4.5/5
Property conditions & facilities
5/5 Excellent
Jesus
Traveled with family
Nov 15, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
5/5 Excellent
Felix
Traveled with family
Nov 14, 2021
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
5/5 Excellent
Diblain, Cabo Rojo
Traveled with family
Nov 7, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
5/5 Excellent
Elvin
Nov 2, 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021