Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

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Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
2701 Highway #2 Hostos Avenue, Mayaguez, 00680

Explore the area

  • Popular LocationClub Deportivo Del Oeste22 min drive
  • Popular LocationDomes Beach23 min drive
  • Popular LocationSandy Beach26 min drive
  • AirportAguadilla (BQN-Rafael Hernandez)30 min drive

Choose dates to view prices

About this area

Mayaguez

Located in Mayaguez, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel is in a shopping district. Don't miss out on a visit to Mayaguez Zoo. Spend some time exploring the area's activities, including outlet shopping and golfing.

What's nearby

  • University of Puerto Rico Mayaguez Campus - 4 min drive
  • Playa El Maní - 6 min drive
  • Club Deportivo Del Oeste - 22 min drive
  • Domes Beach - 23 min drive
  • Sandy Beach - 26 min drive

Restaurants

  • West Coast Bistro — 1 min walk
  • Bar — 1 min walk
  • Casiano's Chicken & Ribs — 4 min walk
  • Merendola — 9 min walk
  • Ponderosa Steakhouse — 10 min walk

Getting around

  • Rafael Hernandez Airport (BQN) - 30 min drive

About this property

Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5-star hotel in a shopping district
For those looking to try their luck, Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel boasts bingo, 8 gaming tables and casino VIP rooms. West Coast Bistro, the onsite restaurant, features local and international cuisine.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Breakfast (surcharge), a pool, and a 24-hour front desk
  • Luggage storage, a front desk safe, and concierge services
  • Guest reviews say great things about the helpful staff and location
Room features
All 141 rooms feature comforts such as pillow menus and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: USD 17-19 per person
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Children's pool
  • Fitness center
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Conference space (3747 square feet)
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 casino gaming tables
  • 343 casino slot machines
  • Bingo
  • Casino (8000 square feet of space)
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 17 and USD 19 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Hotel
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel Mayaguez

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 620 out of 970 reviews
5 - Excellent 64%
Rating 4 - Good. 270 out of 970 reviews
4 - Good 28%
Rating 3 - Okay. 47 out of 970 reviews
3 - Okay 5%
Rating 2 - Poor. 17 out of 970 reviews
2 - Poor 2%
Rating 1 - Terrible. 16 out of 970 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, comfortable beds. There were a few things I didn’t like which are the location where the hotel is located at, it doesn’t seem too welcoming. The entrance to the hotel is located in a dark road and hard to locate when you are driving in a very dark road to begin with. The road where the entrance to the hotel is located at is a hazel. I will not be staying here again.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, a very pleasure experience.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Propiedad está limpia y en buen estado.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities! Probably best option when in Mayagüez!
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Oct 2021