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“This place was terrible. Primary bed was broken, couch was broken, mold in the shower, rust completely inside and outside of the coffee pot. Entry is really complicated, there are 3-4 different gates all with different gate codes and we didn’t receive the right codes to get in. No one will ever answer the phone, you can only email and when I told them everything wrong and that I didn’t want to stay there because beds were terrible and everything was broken, dirty and not cared for they refused...

“Here’s a polished version that includes the additional details and ends with the refund issue: I had a very disappointing experience with this property. When I arrived at the scheduled check-in time, the apartment was not ready for guests. The host acknowledged that it was not prepared, which was unacceptable after I had traveled expecting to check in on time. We had an event to attend at 7:00 PM, but around 5:30 PM the host informed us that a cleaning crew had just arrived and that it would...