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Hotel Pullman ZamZam Makkah

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Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hotel Pullman ZamZam Makkah

UNESCO Sustainable Travel Pledge

Hotel Pullman ZamZam Makkah

5.0 star property

3.7/5 Good

Top rated for staff & service (3.7/5)

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available
Abraj Al-bait., Central Area Ajyad, Mecca, 21955

Explore the area

  • Popular LocationGreat Mosque of Mecca6 min walk
  • Popular LocationKaaba6 min walk
  • Popular LocationAbraj Al-Bait Towers6 min walk

Room options

About this area


Located in Mecca, Hotel Pullman ZamZam Makkah is connected to a shopping center. Kaaba and Al Malaa Cemetery are local landmarks, and the area's natural beauty can be seen at Cave of Hira and Jabal al-Nour.

What's nearby

  • King Fahad Gate - 4 min walk
  • Well of Zamzam - 5 min walk
  • Great Mosque of Mecca - 6 min walk
  • Kaaba - 6 min walk
  • Abraj Al-Bait Towers - 6 min walk


  • Al Qasr - 3 min walk
  • Starbucks - 4 min walk
  • Smashburger - 5 min walk
  • Simit Sarayi Makkah - 5 min walk
  • Al-Tayebat Restaurant - 5 min walk

About this property

Hotel Pullman ZamZam Makkah

5-star luxury hotel connected to a shopping center
Located close to Kaaba, Hotel Pullman ZamZam Makkah provides a shopping mall on site, a coffee shop/cafe, and a library. Enjoy international cuisine and more at the two onsite restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and conference space.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • Meeting rooms, concierge services, and multilingual staff
  • A porter/bellhop, a 24-hour front desk, and laundry services
  • Guest reviews say good things about the breakfast, helpful staff, and proximity to shopping
Room features
All 1315 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas. Guests reviews say good things about the quiet rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Separate sitting areas, separate dining areas, and free infant beds

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Arabic, English, French, Hindi, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (SAR 400 per day)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 90 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service

Restaurants on site

  • Al Zahra
  • Al Yasmine
  • Tea Garden

Things to do

  • Shopping mall
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli


  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • Conference space
  • Meeting rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed


  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom


  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Dining room
  • Minibar


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe
  • Separate sitting area

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71% of travelers were happy with check-in
Check-in from 2:00 PM - 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: SAR 90 per person (approximately)
  • Valet parking fee: SAR 400 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel Mecca

Frequently asked questions

Is Hotel Pullman ZamZam Makkah pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Pullman ZamZam Makkah?

As of Sep 30, 2022, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on Oct 23, 2022 start from $124.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Pullman ZamZam Makkah?

Valet parking is available for SAR 400 per day.

What time is check-in at Hotel Pullman ZamZam Makkah?

Check-in is from 2:00 PM - 9:00 AM. Early check-in is available for a fee of SAR 400 (subject to availability).

What time is check-out at Hotel Pullman ZamZam Makkah?

Check-out is at noon. Late check-out is available for SAR 400 (subject to availability).

Where is Hotel Pullman ZamZam Makkah located?

Located in the heart of Mecca, this luxury hotel is within a 10-minute walk of King Fahad Gate and Kaaba. Great Mosque of Mecca is 0.3 mi (0.5 km) away.

Can I cancel my reservation for free at Hotel Pullman ZamZam Makkah and receive a full refund?

Yes, Hotel Pullman ZamZam Makkah offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Pullman ZamZam Makkah cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 340 out of 998 reviews
5 - Excellent 34%
Rating 4 - Good. 287 out of 998 reviews
4 - Good 29%
Rating 3 - Okay. 158 out of 998 reviews
3 - Okay 16%
Rating 2 - Poor. 108 out of 998 reviews
2 - Poor 11%
Rating 1 - Terrible. 105 out of 998 reviews
1 - Terrible 11%




Staff & service




Property conditions & facilities



3/5 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old furniture everything needs to change need big renovations
Stayed 8 nights in Sep 2022

2/5 Poor

FAHAD, Owings Mills
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is at a very great location but same brand I stayed at Madinah was totally opposite. That as VERY VERY clean, room very much upgraded. All ammenities were there unlike here. This one did not have enough lighting in room, telephone was not working, bathroom was not upto the Pullman standard. Overall it was not to the Pullman standard. Just a ordinary hotel.
Stayed 2 nights in Sep 2022

3/5 Okay

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I was booking the hotel, it was mentioned that the room is for 6 person and with free breakfast. But the room has only 1 king bed. When we request to hotel staff they arranged another bed and we also used sofa. We had to pay for breakfast.
Stayed 1 night in Sep 2022

4/5 Good

Smirh, Liverpool
Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff was friendly but the rooms were full of dust and toilet wasn't clean. To make coffee you need to carry the whole tray to one of the bedside tables to plug kettle in.
Stayed 1 night in Aug 2022

5/5 Excellent

Muhammad Owais
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right next to holy site with all the necessary amenities. Given the size of hotel (which is huge) and number of people around, the people movement management is absolutely wonderful. Two thumbs up!!!
Stayed 2 nights in Aug 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good. We requested adjacent rooms with interconnecting doors. We got adjacent rooms but no interconnectkng door, although one of the rooms had adjacent room with interconnecting door.
Stayed 3 nights in Aug 2022

4/5 Good

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Need more workers for cleaning
Stayed 7 nights in Aug 2022

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so old and if it’s not remodeled it will lose most of its customers. The beds are not comfortable and standard. The room was not clean properly, dust, fruit were everywhere. I had two reservations and I canceled the second one.
Stayed 2 nights in Jul 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Waiting for room about 1 hour so I don’t like that
Stayed 4 nights in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2022