Located in Mecca, Hotel Pullman ZamZam Makkah is connected to a shopping center. Kaaba and Al Malaa Cemetery are local landmarks, and the area's natural beauty can be seen at Cave of Hira and Jabal al-Nour.
5-star luxury hotel connected to a shopping center
Located close to Kaaba, Hotel Pullman ZamZam Makkah provides a shopping mall on site, a coffee shop/cafe, and a library. Enjoy international cuisine and more at the two onsite restaurants. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and conference space.
You'll also enjoy the following perks during your stay:
Buffet breakfast (surcharge), valet parking (surcharge), and limo/town car service
Meeting rooms, concierge services, and multilingual staff
A porter/bellhop, a 24-hour front desk, and laundry services
Guest reviews say good things about the breakfast, helpful staff, and proximity to shopping
Room features
All 1315 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and separate sitting areas. Guests reviews say good things about the quiet rooms at the property.
Other conveniences in all rooms include:
Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
Bathrooms with tubs or showers and free toiletries
32-inch flat-screen TVs with premium channels
Separate sitting areas, separate dining areas, and free infant beds
Awards and affiliations
This property has signed the UNESCO Sustainable Travel Pledge.
Languages
Arabic, English, French, Hindi, Indonesian
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Valet parking on site (SAR 400 per day)
Limo/town car service
Food and drink
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 90 per person
2 restaurants and 1 coffee shop/cafe
24-hour room service
Restaurants on site
Al Zahra
Al Yasmine
Tea Garden
Things to do
Shopping mall
Shopping
Family friendly
Free cribs/infant beds
Laundry facilities
Rollaway/extra beds (surcharge)
Separate dining area
Snack bar/deli
Conveniences
ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe
Library
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Business services
Computer station
Conference space
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: SAR 90 per person (approximately)
Valet parking fee: SAR 400 per day
Early check-in fee: SAR 400 (subject to availability)
Late check-out fee: SAR 400 (subject to availability)
Rollaway bed fee: SAR 400.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property
Property is also known as
Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel Mecca
Frequently asked questions
Is Hotel Pullman ZamZam Makkah pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Hotel Pullman ZamZam Makkah?
As of Sep 30, 2022, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on Oct 23, 2022 start from $124.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Hotel Pullman ZamZam Makkah?
Valet parking is available for SAR 400 per day.
What time is check-in at Hotel Pullman ZamZam Makkah?
Check-in is from 2:00 PM - 9:00 AM. Early check-in is available for a fee of SAR 400 (subject to availability).
What time is check-out at Hotel Pullman ZamZam Makkah?
Check-out is at noon. Late check-out is available for SAR 400 (subject to availability).
Where is Hotel Pullman ZamZam Makkah located?
Located in the heart of Mecca, this luxury hotel is within a 10-minute walk of King Fahad Gate and Kaaba. Great Mosque of Mecca is 0.3 mi (0.5 km) away.
Can I cancel my reservation for free at Hotel Pullman ZamZam Makkah and receive a full refund?
Yes, Hotel Pullman ZamZam Makkah offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Pullman ZamZam Makkah cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
3.7
Good
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Property is at a very great location but same brand I stayed at Madinah was totally opposite. That as VERY VERY clean, room very much upgraded. All ammenities were there unlike here. This one did not have enough lighting in room, telephone was not working, bathroom was not upto the Pullman standard. Overall it was not to the Pullman standard. Just a ordinary hotel.
When I was booking the hotel, it was mentioned that the room is for 6 person and with free breakfast. But the room has only 1 king bed. When we request to hotel staff they arranged another bed and we also used sofa.
We had to pay for breakfast.
Staff was friendly but the rooms were full of dust and toilet wasn't clean. To make coffee you need to carry the whole tray to one of the bedside tables to plug kettle in.
This property is right next to holy site with all the necessary amenities. Given the size of hotel (which is huge) and number of people around, the people movement management is absolutely wonderful. Two thumbs up!!!
Overall it was good.
We requested adjacent rooms with interconnecting doors.
We got adjacent rooms but no interconnectkng door, although one of the rooms had adjacent room with interconnecting door.
This hotel is so old and if it’s not remodeled it will lose most of its customers. The beds are not comfortable and standard. The room was not clean properly, dust, fruit were everywhere. I had two reservations and I canceled the second one.
