“The staff were genuinely lovely and welcoming, the room was great, and we really enjoyed the spa facilities. There’s a lot to like about the hotel and it’s clear that the team are trying hard to provide a special experience.
That said, for the price of the stay, I felt it was missing just a little bit of the “wow factor” that would take it from a very good hotel to a truly exceptional one.
The main disappointment was dinner service. We weren’t offered drinks when we sat down, and our mains……