8.8/10 Excellent! (3,972 reviews)
Front desk staff had me walking away believing I was in the wrong. I went up 3 separate times in my stay to ask single questions "Is there a guest laundry facility? NO, "Did my package arrive?" NO, "May I pay extra for late check out?" NO. (Not even a smile when I went away) It was a busy Fiesta weekend, so maybe they were just done with dumb questions but I really felt like I had ticked them off with my interruption, each time. Valet and Night Staff were friendly and extremely helpful, the Night Auditor especially- for answering all above questions with a "No, But.." and offered alternatives. The room was absolutely beautiful (stunning!); the history is almost unfathomable, and I would love to come back someday in a friendlier environment. I would have stayed another night at the Menger and ubered to the airport on monday for my flight, as planned, but front desk's treatment decided me & I went to a major chain hotel up the street for my last night in San Antonio.
Reviewed on May 13, 2026
