2/10 Terrible
Sara
Traveled with family
Dec 7, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
My mother and I checked in Tuesday, November 29th. The lobby is nice and decorated for Christmas. However, immediately upon stepping off the elevator on the floors with the hotel rooms, it's like entering a completely different hotel. The overpowering smell of cigarettes, marijuana, and air freshener mixed together hits you. The room that we were initially assigned was nauseating, with an odor that was a mixture of marijuana, cigarettes, dogs, and air freshener. It was disgusting. We gagged and turned around, then went back to the front desk for another room. We were given another room that smelled almost as bad as the first one. Unfortunately, there were no other rooms available since the property was sold out.
We opened the window to air out the room, despite facing the interstate and hearing the traffic all night. The room was very dark, depressing, and dirty looking, but it was very late and we were too tired to look for another hotel. We went to bed and I woke up a few times, due to severe congestion. I had a stuffed and slightly bloody nose at times, which I thought was due to my allergies. In the morning, I opened the curtains and saw that the ottoman and armchair were covered in green mold (I couldn't see it at night, too dark). Mold is a serious health risk. I requested a refund a week ago and am still waiting to hear from the property. I also let Best Western Corporate and the town's code enforcement office know about these unsanitary and unhealthy conditions.