Ratings based on 1,742 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to San Jose and Milpitas

Posted Sep 21, 2017
I only stayed here one night, so didn't have the chance to check out the surrounding area or restaurants. The staff is friendly and attentive. The room is fairly modern and clean. Comfortable bed and pillows.
1 out of 5
by A verified traveler from Oakland, CA

Highly Dissapointing

Posted Sep 20, 2017
The pictures online did not match the actual room. The room was very outdated. There weren’t any trash bags in the trash cans, the blow dryer was broken, the sink was filthy, the shear curtains didn’t fully close, the tv kept freezing, and there wasn’t a fridge or microwave in the room. Maybe in a year or two when they finish their renovation it could be better, but for now it is was a highly disappointing stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from californina

Posted Sep 18, 2017
Friendly staff , nice room was updated to exectutive suite because I'm a gold memeber with Expedia :) will defiantly come back!
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
We're so glad you enjoyed your stay with us. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from milpitas ca

Great hotel loved it very clean quiet

Posted Sep 18, 2017
Very great hotel quick check in and out great place to stay
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
We're so glad you enjoyed your visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Good enough hotel

Posted Sep 18, 2017
great location and courteous staff. will certainly stay there again on future trips to san jose.
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Come back and see us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Feels like a home away from home

Posted Sep 17, 2017
I stay in the Milpitas area a few times a year and the first place I think of is the Sonesta Silicon Valley. The staff is great and call me by name, the room is clean and comfortable, and I can unpack once at the beginning and just relax. If I ever have an issue, I know I can tell the staff and it will be resolved. It isn't brand new, but I like it here. Thank you for the lovely stay!
Comment from Hotel Management
Sep 18, 2017 by General Manager, Hotel Management
Thank you for the glowing comments about our staff and service here at Sonesta Silicon Valley. We look forward to welcoming you home again soon!
3 out of 5
by A verified traveler from CA

Dont go for the no $$ back, book-in-advance deal!

Posted Sep 12, 2017
We booked and paid in advance for 2 queen beds. We got 2 full size beds. Able to hear every conversation and tv thru very thin walls. We also heard every footstep, all night long, of people above our room. Hotel is in a quiet business park in a decent area. However, did notice a few transients living in bushes, near back parking lot. We would have left after 1st night if we hadn't paid in advance. All employees we interacted with were great.
Comment from Hotel Management
Sep 15, 2017 by General Manager, Hotel Management
We are so sorry to hear of these noise disturbances. We work hard to provide a quiet and comfortable environment for all of our guest. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Posted Sep 6, 2017
Staff was very friendly and helped in any way. It was my second time staying at this location and will stay again if I need to be in San Jose.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Great to hear you felt right at home! We look forward to serving you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2017
I booked with Sonesta purely because of its location, near the airport. I had switched hotels mid-weekend unexpectedly. And boy, am I glad I did! Sonesta was exactly what I needed: a quiet, restful, clean, professionally-run respite. Great room, shower, toiletries, and facility. Shout out to the front desk staff, the airport shuttle driver, and the service staff at Bernard's (restaurant on site.) Everyone took great care of me during my short stay.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
It's our people that make all the difference! So glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, Ca

Convenient Hotel

Posted Sep 4, 2017
The location is in a quiet location close to the freeeway and several businesses. The staff was very nice and helpful. The room was comfortable and clean but was a little odd how part of the ceiling was exposed. That was a huge turn off but the great staff/amenities made up it. I didn't get to use the pool but it was nice and many people were enjoying it. I was given complimentary breakfast for being a gold member and it was decent.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Come visit us again soon!