We stayed at the Element for 6 nights, and the majority of the time the pool heater was broken. The staff didn’t even have the courtesy to tell us upon check-in. The weather was in the 80s and we have two kids, obviously we would be wanting to use the pool. If they would have let us know, we would not have stayed and unpacked all our stuff, we would have gone elsewhere. Super disappointing because I was worried this would happen, after reading reviews of it happening previously. My husband had asked the front desk about it and they were not helpful. About 20 minutes later I went up and tried to get more info on when the heater would be fixed, the same guy that just talked to my husband acted like he didn’t even know the pool was broken, as did the other two staff members checking people in! Unbelievable. So they continued to check people in without letting them know. Luckily the hot tubs were working. By our last day the pool started to heat up, so I assume the heater was fixed, however the pool was absolutely filthy! Actual garbage floating around in the pool. Two days prior was really windy so I understand if it got dirty then, but apparently they can’t even clean the pool daily!