Montellano Vacations from $769

Hi, to whom it may concern; As a recurring customer I would say that they can do better with the food, having better meals will defenilly make this beautiful, well located resort much better. At my last stay I did not have a good impression at the counter when checking in. the lady behind the desk wasn't friendly., I understand the local customers (Dominican as myself) can be annoying and demanding as the reputation we create by being happy, exaggerating happpy unfortunately. BUT, that's how we stand out and get loved all over the world except in our own country by our own people, confusing, I'll say since you (the staff) from management to counter clerk, janitor or whatever duties you get assigned. You must behave and treat the customer with attention and respect, otherwise it'll feel discrimination. in general speaking. Thank You

Room was fair. Three bath towels only, no hand towels or wash cloths. No shampoo. Only one toilet paper role. Half of staff was pleasant and helpful, others not so much. Food was ok. Not much overall flavor. No servers to take our drink orders. However Beds were comfortable. Not a 5 Star resort. I will try other locations in the future.

I stayed at the same hotel multiple times, ranging from the lifestyle presidential suite to the lifestyle crown. Overall, my experience was positive, although I don’t plan to return for a while. The menu offerings at the resort were quite repetitive, with minimal variation during my week-long stay, which made dining less exciting. The restaurants I visited were decent; the steakhouse stood out as the best option due to its quality and variety. The bar was quite average, serving typical drinks and limited atmosphere. However, the highlight of my stay was the exceptional service at the spa. I was able to book two different treatments—such as a deep tissue massage and a hydrating facial—and the staff consistently provided professional and friendly service. If I were to award five stars to the resort, it would be primarily for the outstanding spa experience and attentive staff.

Our stay was a 2 night stay we came on Sunday afternoon and leaving Tuesday afternoon. As far as customer service the concierge of Expedia Yennifer Perez went above and beyond to accommodate for every complaint that went wrong as far as rooms. Rooms were said to be newly renovated but definitely were missing alot necessary things. As far as my room there were missing shower caps, toothpaste, shaver & a towel for our 4 guests. We complained multiple times and Yennifer reached out multiple times to staff about amenities and tried and failed but we appreciated her concern. The buffet around our area was semi descent. There were so many places we can go around here but unfortunately we didnt get to. It was my fathers birthday yesterday made a reservation to a restaurant and it was pretty good . Best meal we had all the resort. The pool and jacuzzi in our area was fun but they closed really early which was a down part. I really didnt get to explore how i wanted because the walk to get to places was really far. We were from expedia and we woke up Monday early to enjoy our whole day and we were disturbed mostly.by the fact that after our morning food we were stopped by representatives from the Lifestyle resort VIP that we were lured by a free bottle.of.liquor but were then taken through a long speech and a long tour of the VIP accommodations packages for about 4 hours after telling them multiple times we werent interested. It took up our whole morning and in the end we didnt want .

very well worth the money, great amenities close to everything felt safe