Puerto Plata Vacations from $713

first day experience was really bad, we checked in and I upgraded to VIP edition. the bellman who helped us with the luggage showed us the room, but he was kind a rushing though. he straight dropped the luggage and left as soon as i gave him a tip of $5 but later we found that there was another concierge desk for VIP edition and bellman was suppposed to give us a tour. anyway we were being back and forth with getting information. so later that night we made a reservation in Mexican restaurant, same there waiters were rushing and was not very welcoming. food and service were really bad. food in buffet is ok.. lots of options but low quality.. if you don’t care about taste and health then you will be alright but I wouldn’t go again. the staffs in buffet were more friendlier and were welcoming. the continental restaurant by the pool was good for dinner.. waiter and managers were more professional and friendly.. Ricardo at the concierge was very professional and would listen to us. I forgot the name but the one who took our luggage during our check out was very friendly and genuinely caring.. during our stay he would be smiling everytime we see him.. overall I don’t think I will stay here again. my advise will be not to upgrade and eat outside as there are lots of choices near by

Poor quality cosmetics in bath

The place was nice and the people are nice!, Some employees could have had a little more good attitude with the guests.

Small, older resort. Rooms rundown and in need of updating. But this was the worst part. Grounds amazing. Truly a tropical paradise Beach was top notch. Staff incredible. Really can’t say enough about the wonderful people working there. Attentive cleaning staff. Wonderful bartenders and servers and a large and hardworking maintenance staff. Front desk took care of the few issues we had with the room promptly and with care. Entertainment staff was out of this world. So hard working. They put on great entertainment every day at the pool and every evening in the small theatre. Disco every night. Our teenage kids had a blast. The smaller size of the resort was actually a plus. Got to know the staff and guests very well. Buffet and a la cartes exceeded expectations. Over all a great experience and I would recommend. Certainly not a 5 star resort but great value for your money!!

We were in a standard room which was clean except there were some roaches when we checked in. They fumigated room and only saw 1 more insect the rest of stay. Did not receive my free bottle of spirits upon check in even though I showed them from booking that I was entitled to it. Entertainment was awesome, they really worked hard. Wait staff was friendly but most mornings got my own coffee and water. Food was great