Ratings based on 860 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Northern California

Not what it looks like!

Posted Sep 28, 2015
The photos looked amazing and I was definitely surprised when I arrived. The rooms and buildings were very dated. The room was dark and very noisy. We could hear every footstep above us sound like an elephant walking. We could hear every toilet flush, fan going, shower running. The acoustics were awful. Then there was the clientele who came in loudly late at night, sat outside and talked as if no one was trying to sleep. I slept very little there and am paying for it. The breakfast was buffet style and seriously needs an upgrade. Pastries were stale and prepared en masse. The best part was the omelet made to order. Over-priced. I would say this place could be awesome if more care was put into it- it has such potential! I did enjoy the nature trail, beautiful!
2 out of 5
by A verified traveler

4 star? I don't think so.

Posted Sep 21, 2015
The room was tiny and the food was awful. It took us a full hour to get our food and when it finally came out it was severely over cooked.
3 out of 5
for Everyone
by A verified traveler from Murphys, CA

You are paying for the service and view.

Posted Sep 16, 2015
Pros: The view. The staff. The service. The food. The grounds. All very very good.
Cons: Too bad the lodging itself does not keep up with the rest of hotel
Location: The hotel sits it the hills above Santa Cruz. Majestic view. Not far from Capitola and downtown Santa Cruz.
You are not paying for the room. When the caulking and fixtures are better in your own house then you expect a 99 dollar room not a 300 dollar room. The grounds and service are great. Food is excellent. But management is not paying to keep the rooms state of art and as clean as you would want for a hotel this price. Carpets in hallways were dirty, room carpet was near end of useful life, and bathroom caulking was old and dirty. For the price and location, this room should have had a high end laminate floor, clean white caulking, and brighter lights. You could not read with the dull lighting in the room and in lamps. And on first floor the sliding glass door has no locks. No way to leave slider open a bit for fresh air with no fear of theft.
3 out of 5
by A verified traveler from SF Bay Area

Overpriced for quality of the room.

Posted Sep 14, 2015
Pros: The woodsy feel.
Cons: More light! Both colors and more light bulbs in rooms.
Location: We were there for a specific occasion; not exploring. We did enjoy a fantastic dinner at La Posta in town.
We were disappointed in the quality we received for the price we paid. Our room was extremely dark and tired looking. The noise from the upstairs room was unacceptable from a property like this. We felt the entire place needs a facelift. Perhaps the reason they can charge the higher prices is that there are so few top-rate hotels in the area.
4 out of 5
for Everyone
by A verified traveler from Reno, NV

Forest Getaway

Posted Sep 8, 2015
Pros: Close to town yet away from it at the same time.
Cons: Pool should be freshwater and a breakfast would be nice. Better patio/outdoor furniture would be good
Location: Mystery Spot, Beaches, Boardwalk Lots of shops downtown and restaurants
Pulled into driveway and was greeted by a Deer and then all of the trees and open space made this a very relaxing escape from the hustle and bustle of the rest of Santa Cruz.
3 out of 5
by A verified traveler from Los Altos

Expensive for a tired and worn facility

Posted Sep 6, 2015
Pros: The setting is very nice
Cons: It really needs an upgrade - everything looks shabby, inside and out. Also the Sunday morning breakfast was horrible.
Location: The location is good. Nice quiet setting close to Santa Cruz.
Room and facilities are tired and worn. Could really use an upgrade. Sunday breakfast was a very limited buffet set up in a conference room. Not what I expected for the price.
3 out of 5
for Everyone
by A verified traveler

How about some air conditioning?

Posted Aug 21, 2015
Can't believe that the only air conditioning available was only turning the fan higher or lower. Thank God it was only 80 degrees when we were there unlike 100 degrees just a few days ago. The overall resort is very nice with a great place to go have a glass of wine and watch the sunset. Our room had a nice little deck but it had an ash tray out there waiting for us. It was a non-smoking room but I guess you could smoke on the deck. If our neighbors had been outside smoking on their deck (5 feet away) it would have been miserable. My advice? Call the hotel directly and ask about their smoking policy, the availability of an air conditioned room and also what actual type of room you are getting. They gave us a "fully accessible" room without us asking for it. I would have preferred a real shower rather than one with a seat unit and a shower head that was loose that you had to hold in your hand. In other words...I'll give it a 3.
1 out of 5
by A verified traveler

Outdated nickle and dime 'resort'

Posted Aug 20, 2015
Spent 350 ready for a fancy night. Instead room was tiny and dingy. Bathroom even smaller. Had to walk long way for ice. Rollaway extra 40. Fridge was extra 25. Really? Had a better stay hands down at holiday inn express following night for half the price. Don't ever stay here for more than 150.
3 out of 5
by A verified traveler

Not a good location and not a destination.

Posted Aug 17, 2015
On the first night we got very dirty water comming out of the pipes. On the third day the bathtub was not cleaned.
2 out of 5
by A verified traveler from Yorktown, NY

Nice location...terrible rooms

Posted Aug 15, 2015
The location is very nice. Beautiful views and grounds. On the other hand, the rooms are in need of a major makeover. The a/c was broken in our room and we had a leak in our bathroom ceiling. The room smelled like a mix of must and carpet deodorizer. It was also very noisy. Not very good sound barriers between rooms. There was a woman at checkin that was very rude, however, all other staff was very nice and accommodating. We only ate at the restaurant for breakfast. The food was very good and the staff was amazing. I wouldn't stay there again unless I was informed that the hotel underwent a major renovation!