My 93 year old mom & I have stayed here (old BW Royal Cts Mty) now the Sleep Inn, once/yr for 2 wks, since ‘14.
Bath shower: temperature of hot & cold water mix not stable, you would suddenly be scalded or have freezing water at your back. Towels: stingy with # & type/size of towels, no face cloths. Footprints on fresh bath & hand towels. Stingy with toiletries, 1 soap square & 1 shower bottle for 2 people. Hotel No Longer provide Kleenex tissues to any room.
Terrible room lighting: rooms are dark, there used to be wall reading lamps for ea of the queen bds, now can't read in bed. No lighting by the desk. Two overhead ceiling lights are inadequate.
Cleanliness of rooms: they replaced the old floor carpeting, the cleaning staff did a bad job of sweeping, vacuuming or mopping the floor in the room. Stained Fresh Bed sheets.
Hotel Hot breakfast: there used to be a hot breakfast buffet. Variety was decent. Now a person, due to covid, serves a guest a small portion of food. The food is ALWAYS the same. COLD scrambled eggs, runny mashed beans, soggy chilaquiles, cold pancakes. EVERY DAY the same food. Wkends they used to have a special entre, menudo or pozole. No longer is there a wkend special entre. There used to be a variety of whole fruit available for breakfast: apples, bananas, now ‘day old’ cut up fruit is served in tiny plastic containers
Hotel room magnetic key cards: demagnetized daily, often, more than once per day
Broken room air conditioner