“Very disappointing experience from start to finish. Upon arrival, the person at the front desk was not aware of our reservation. We had to spend more than 15 minutes proving that we had indeed booked a room at this hotel. Once we finally accessed the room, several issues became apparent. There were no towels available, and when we asked for assistance, the staff was unable to help, forcing us to find towels ourselves. The overall cleanliness of the room was poor, with cockroaches present, which……
“Great room, clean sheets and towels, but it would be great that before guests arrive they should have the fridge on and also provide an iron and enough utensils.”
“Ruim huisje met terras en uitzicht op het park. Op zich niks verkeerd, maar niet helemaal zoals op de foto's op de website. Die waren, vermoed ik, van de nieuwere huisjes aan de andere kant. Beetje misleidend :-(
Het diner was goed maar het ontbijtbuffet was wel heel duur naar Zuid-Afrikaanse normen en niet eens zo speciaal.
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“My partner and I had an amazing time! The staff were very friendly and the food was amazing! The safari drives were very easy to book and all the guides were very knowledgeable and helped us see some amazing animals, we both enjoyed a massage at the spa which was excellent service too! It was super exciting walking to our room and seeing a family of elephants! It had a great nature feel too it and was definitely a once in a lifetime experience! I highly recommend”
“Amazing experience with warm and welcoming staff. The game drives each day were fabulous, saw 4 out of the big 5 even in the rain. The rooms are very comfortable a”
