Search Mound Cottages

"room was clean and comfortable. I will definitely be back!"

"Room way too hot. Asked multiple times "

"We had to listen to a dog barking all night. The bed was uncomfortable, maybe just full size. Staff was unpleasant. "

"I was double charged for parking, also an employee came to my room claiming a noise complaint my kids were sleep and the other was watching tv. When I told him it wasn’t my kids and please don’t come back knocking at the door for a noise complaint we were not responsible for the noise he told me if he comes back again I will be put out and for what. As my nephew was coming down the hall to go to the other room the man is standing outside of the door just standing there. Why are you harassing my room when you clearly can hear we aren’t the problem and go find the problem. I paid over $1200 dollars for two rooms to be not treated respectfully by staff and accused of noise me or my children weren’t making. Then they turned around and tried to charge me $100 plus dollars for towels that were returned and double charged me for parking. As much money as this place makes and they are beyond greedy. Parking should be included in the stay for at of all since your are charging almost funeral prices for a room and check in is at 4pm with the water park closing at 8pm on weekends and you have to check out at 11am you prices are insane and this place should be shut down because they are literally robbing people blind and no one see it."

"Clean rooms, friendly staff!"

"Everything is great. The only change I wish is there was a lamp on the table."

"I was charged $16.28 and this was a pre-paid reservation. There should be no charges and there is no number to call the hotel directly. Terrible customer service for a hotel."

"Clean room. "

"The staff at the Hyatt Centric Downtown are the nicest and most helpful staff I have ever encountered at a hotel. I was having trouble with my car key fob and the staff up front did everything to help problem solve. From offering to troubleshoot in person with me, locating local dealer and also trying to help me get the fob open to change battery which we never did get into. I really appreciated the extra effort to help me out. The property was beautiful and a great location for the event we walked to at US Bank Stadium. I will stay here again!"