Ratings based on 483 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler from Las Vegas, NV
5 year anniversary was almost a disaster.Posted Nov 13, 2015
I'm never one to complain but there were just too many things that went wrong. On a positive note, the front desk was excellent, friendly, and super helpful. The first bad experience was at dinner. We waited in the front of the restaurant about 15 minutes before someone even came to greet us, and when they did it was the chef who did not look presentable or hygienic at all. The restaurant was a disaster, the waitress seemed like she was crazy busy but there was only 4 tables total, us included. She complained how she'd never get out of there, but at least acknowledged what a train wreck the place was. The food ended up being good surprisingly. We stopped by the bar after our dinner and the bartender was very friendly and greeted us upon arrival. After we went up to our room and started getting ready for bed. Every single heater did not work in the room. We decided it was ok because we didn't feel like transferring all of our stuff at 11 at night to another room and just used the extra blanket in the closet area. When we laid our heads down there was a strong odor of mildew and sweat on ALL of the pillows. We could not even use them. At this time I was ready to just call it quits and go home. We had barely any sleep due to no pillows and the walls were so thin you could hear people and their entire conversations. We ate at the restaurant again for breakfast and had a great meal and much better server, and we went home but unfortunately won't be back.
for Everyoneby A verified traveler from los angeles
Posted Oct 19, 2015
Good place to stay, comfortable. Niece for a couple trip.
for Everyoneby A verified traveler
Posted Sep 26, 2015
Nice quiet resort in the mountains right outside Las Vegas.
by A verified traveler from Las Vegas, NV
Not worth the moneyPosted Aug 25, 2015
Pros: The staff was nice.
Cons: Everything I listed in my experience.
Location: The "old" lodge at the top of Kyle Canyon has a restaurant...it's the only place other than the lodge to get food. And both serve awful food.
We had to park at the top of the parking lot (there are three tiers of parking) because there was a car show taking up the front two levels of parking. Then we had to carry all of our luggage and bags down the three levels to the lobby, where we were told there is no elevator, we had to climb to the third floor to get to our room. Then we were told to call to make a reservation for dinner in the restaurant...we got there at 6, the soonest they could get us in was 8:30. There is very little cell service, the Wifi doesn't work, the TV in the room was not showing pictures clearly, the cable was very limited. The "breakfast buffet" was overpriced for what you got: a row of about two tables with burners on them that included undercooked scrambled eggs, sausage, bacon, potatoes and pancakes that were too hard to cut. We had to pick them up and eat them. The hotel hallways smelled like the spray you use to diffuse odors in the bathroom. We left after one night. Do not plan to go back and would discourage others from going there.
for Familiesby Sonia from Las Vegas
Todo esta bien solo nuestra abitacion no tenia dvPosted Aug 23, 2015 on Hotels
Nos fue muy bien
by A verified traveler from Henderson
Bedroom and bathroom a let downPosted Aug 22, 2015
Pros: The staff were friendly and its a pet friendly hotel, the pet fee per night costs more than a hotel on the strip!!!
Cons: Reduce the pet fee. Stop charging the resort fee which is ridiculous as there's no pool, or facilities that were extra.....
Location: Its Mount Charleston, you come to hike and get away from the Vegas heat
The bathroom leaves a lot to be desired its old and tired just like the decor in the rooms, the beds were clean thank goodness and the linens were fresh. We wont stay here again, as overall it was a letdown.
for Getaway With Friendsby A verified traveler
Posted Aug 22, 2015 on Hotels
for Familiesby Lorraine from Michigan
Posted Aug 20, 2015 on Hotels
When I got into the hotel there was no one to wait on me. Any time I tried to get some assistance, whether it was getting checked in or making reservations for dinner, I was told they were "very busy" when they finally arrived to help. I don't mind waiting, but the hotel reception was not busy and neither was the restaurant. The service at this hotel was awful. Then when I got to my room there was no coffee maker and there were dirty towels on the floor. I ate dinner in the hotel restaurant, which was sub par at best, and the service again was terrible. One plus side to this stay was that the view and surrounding area is gorgeous!
for Couplesby A verified traveler
Posted Aug 16, 2015 on Hotels
for Familiesby Victor
Posted Aug 11, 2015 on Hotels