Acceptable Hotel as an Absolute Last Resort
Posted Aug 7, 2016
I was in the Pennsylvania area on other business that happened to coincide with the DNC. I decided to use a direct flight out of Philly International Airport on Friday, but quickly found all the rooms near the airport were booked Thursday night. This hotel was a last resort that would be close enough without traffic the next morning.
The room looked orderly upon entering, but I quickly noticed that the floor was very sticky with dirt and dust everywhere. It was sticky to my feet and socks. Then the sheets had lots of stains and spots on them. Finally the bathroom was barely touched by the cleaning staff. The toilet had crude all over it and the title was very nasty all around the bathroom.
As decorations go, it was furnished in a somewhat contemporary fashion and that was pleasant enough. My biggest issue was the cleanliness in and around the room. Other than that, the room they gave me was more of the motel style with direct access to the door from the parking lot. It had one window and shade that hung over a through-wall AC unit. When the AC turned on, the AC would blow the curtains mostly open and let a lot of light in. This is because of the location and also due to the curtains having no anchor or rail at the bottom.
Comment from Hotel Management
Aug 21, 2016 by Guest Relations Manager , Hotel Management
I am terribly sorry to hear of your disappointment with our hotel. It is truly our goal to impress each guest with our service, hospitality, and continuing improvements to our rooms, policies, and amenities. Thank you for you feedback as we use every review to improve our guest experience.