“The only Mandatory fees (65$ a night) not mention and when I ask any chargeable activities. They said only a leaflet will show.
Suggest must mention to guests when check-in. To avoid any arguments. ”
“Nice area nice view of the lake
Pictures were completely incorrect. We booked the family cottage for 6 people. They gave us a tiny 300 sq foot shack with the bedrooms the size of a broom closet. They showed pictures of the premium cottage which looked nothing like the dump we got. They made us pay 30 for propane for 4 nights. Complete rip off. We were given a little bigger cottage the next day. They refused to refund us our money. No privacy at all.”
“The room really wasn’t that clean. Quite disappointed for a Hilton hotel. Found hair that was not any of the travellers/room occupants around the sink and in the shower. The shampoo and conditioner containers popped open, they were dirty and gross. You could tell that the shower hadn’t been cleaned properly. There was also toilet paper left in the toilet which hadn’t been flushed. There was no coffee maker in the room which clearly states it would be included. When checking under the sheets to……
“This was the best motor inn I’ve ever stayed. Spacious and clean, checkin was fast and the receptionist was very friendly and helpful. Breakfast had so many varieties of food, fresh cereals, muffins and bananas. Close to Bracebridge town and Muskoka Lake. ”