8.8/10 Excellent! (1,009 reviews)
The lights are on, but nobody is home!
Staying in the older low-rise block was a thrill as we had stayed there over 30 years ago...and still the dolphins splashed in the shallows...as if on a schedule! The huge works going on made the tiki bar area a no-go zone, but the beach remains as lovely as ever. However, the hotel seems to think it is better than it is, as we had to send back a chicken main that was simply inedible, and very strangely presented. Unfortunately, things got worse when out toilet stopped functioning, and despite many calls and after a 5 hour wait with no action, we went to find someone and fortunately bumped into a maintenance worker who discovered that housekeeping had turned off the water valve! The total lack of interest, concern and action from the front desk in a way sums up their current operations...they have disengaged from satisfying the guest by seemingly putting their own self-importance ahead of genuine interest in their guests. Too bad...another potentially great property leaves our list of desirable future stays.
Reviewed on Sep 10, 2025
