“Excellent location right next to the harbour, just about 15 minute drive to popular spots like Neck Point Park and Pipers Lagoon Park. The check-in process was smooth, and the front desk staff were helpful even though I arrived a little earlier than the official check-in time. Parking was in reserved spots within a public parkade, but the hotel had its own dedicated elevator, and there were plenty of parking spaces set aside for hotel guests. The room was clean, and the AC kept it cool enough to……
“It is typical 3 star property, our rooms have kitchenette. The staff are 5 star, attentive and accommodating to please the guest. Special thanks to Chrissy. The place meets our needs as a group, so surprised that they are affiliated with Paradise Mini Golf Club that our group of 11 enjoyed complementary games too. It was a great visit in Nanaimo, husbands played golf while wives enjoyed shopping and strolling the nearby beaches.”
“Overall, a good stay for the price!
The staff were accommodating, friendly, and very nice, which I really appreciated. The breakfast was also good, with plenty of choices. However, the breakfast menu was the same every day, so it would be nice to have different options each day.
One downside was the smell. The place had a noticeable smoky odor, and the garage could have been cleaner.
Despite that, I think the place is good value for the price. What I liked most was the location—it’s only……
“Resort was not very accommodating to disability needs. Very disappointed. Using the grotto spa, got charged a 15% gratuity on everything, including the use of the grotto pool where no one did anything to earn a gratuity. Felt like a money grab when the whole experience was already very expensive. Felt overcharged and under serviced.”