Museo Nacional de Infantería y Centro del Soldado: Tours y Actividades

Our stay was an absolute nightmare and a complete bait-and-switch. The property looks nothing like the Expedia pictures; instead of an apartment building, it turned out to be unmarked townhouses in a private neighborhood. The listed address sent us to a completely different location, and once we finally stumbled upon the right area, none of the units actually had address numbers on them. Worse yet, no one was expecting us upon arrival. After calling customer service to figure out how to check in, we were shocked to learn that our booked room wasn’t even available because it was still actively under construction. Since we were a group of 5 guests, they tried to offer us a tiny 1-bedroom apartment as a replacement. This was entirely unacceptable for a group of our size, so I rightly demanded a full refund for their failure to provide what was promised on the travel site. Because of this booking chaos, we had to scramble at the last minute to find any available accommodation in the area. We were forced to stay at a 3-star hotel, which was well below what my family expected and planned for. Our entire trip was ruined, and we are deeply disappointed. This experience puts Expedia in a very bad spotlight. It is clear they are not inspecting these properties or verifying the quality of service that the property management is offering to the public. Save yourself the stress and book somewhere else.

El personal fue muy atento