New Concord Chalets

"I would never recommend this hotel to anyone. This property had roaches and smelled of smoke, even though I requested a non smoking room. I brought the issue to staff and asked to speak to a manager to request a refund and was told one would not be available until Monday and they had no authority to process a refund. There was another couple complaining of roaches as well. Terrible hotel!!"

"Clean room, Staff was great and parking was easy. "

"The front desk clerk was very nice, check in was quick. The room was very nice size and so clean. I like the blinds and the large TV. The bed is comfy. The breakfast was really good and staff in that area were so nice. We enjoyed our stay. The only thing I would recommend is taking ear plugs because the walls are obviously super thin. We could hear normal conversations from the other rooms and the street traffic was kind of loud too. "

"Clean rooms and great staff! The pool is a definite plus"

"We really enjoyed it we will rent it again"

"Clean room. Polite and friendly staff members. Breakfast was good. Impressive workout room with a sauna and a pool. I will definitely return here when I’m in the area. "

"The exterior is beautifully maintained. The interior...holy cow. I'm very surprised Expedia has this property evaluated at a 4.8. I'd give it about a 2.8. I wore my flip flops in the shower since the shower pan was so worn and discolored. Towels were threadbare. The dresser had a loose piece of granite on top, the bed was horrible. Cheap chairs and tables. And noisy as heck! The only great thing was the ice machine. "

"It would be good for the person doing the check in to let the guest know the policy on room cleaning and gathering of supplies. The system in place is ok just needs to be made known. The room doors are quite noisy when being closed. One suggestion is to add weather stripping of similar material to each door frame."

"Perfect "