Royalton Park Avenue

The rudeness of the girl on reception at check-in was quite shocking. No, welcome to the a royalton hotel, not even a hello, just I.d & credit cards! She didn’t even explain where the room was just gave us the key card with the number of the room written down! We travel a lot and I have never received such rude manners and behaviour. The lifts and hallway stank of weed, which is weird considering it’s a no smoking hotel, we complained a couple of times, but all they did was spray perfume in the hall! No way is this a 4 star hotel, I would say it’s a 3 at a push. You can only see The Empire State if you are in the pool, so a bit of false advertising there. Room Tax of $50 is ridiculous, getting charged for using things that you literally would never use! Plus the $150 per night incidentals is quite high. Overpriced hotel, in Midtown NY. It wasn’t all horrific though,. The bar staff were polite. The bed was really comfortable.

as far as ny hotels go, the value is great here. way better rooms for the money than elsewhere. good service. decent pool is summer.

Check in was good,exiting the elevator to our floor&the smell of marijuana over powering! Reported to front desk.Hotel room was ok,room dim like nightlights. construction so jack hammering noise ongoing.Marijuana smell everyday-offered to move our room but no accomodations. Continuous smell of marijuana in hallway coming into our room the entire stay.Day before checkout-elevator stuck,had to walk 3 flights downstairs to a flooded lobby with water to our ankles as the jack hammer hit &busted a pipe-part of lobby roof fell from the damage. Manager was great & apologetic.