“At approximately 11pm, I went into the lobby to request additional towels. I was informed through the kiosk, that nobody was working and they would return at 6am. At 6:15, I went back to the lobby to request towels and the doors were locked. We were not able to receive any assistance while we were on the property. The room was gross. There were fecal splatters in and on the toilet. Once you closed the bathroom door, there was hair, dust, and other stains on the floor. There were stains on the……
“After a long drive through hurricane weather all we wanted was a comfy bed and clean towels. The residence was a great place. Front desk was so helpful and accommodating. We greatly appreciated it.”